Reviews (2,330)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

July 12, 2021

I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.

PICA·PAU Woodcraft® | Óculos de Sol de Madeira | Marca Portuguesa
Portugal
27 days using the app
Klaviyo replied July 12, 2021

Hey there - sounds like your account didn't get cancelled properly. Totally understand and we're happy to help. If you can send a note to us through your account portal our team can look into it for you and get things corrected.

August 14, 2020

This APP is really nice team! They are honest, trustworthy, considerate partners, I am eager to recommend to anyone!

Collision Gear Show
United States
2 days using the app
May 7, 2021

Love Klaviyo! Got up and running quickly as a new small business. My first campaign is scheduled for today and was able to get my Abandoned Cart and Welcome Series live!

BostonPots
United States
2 days using the app
June 26, 2020

Difficult to understand art the beginning. It gets easy then.
It gets the job done. Templates are good.

PolarisDeals
United States
About 1 month using the app
December 25, 2018

I wanted to make a Christmas E-mail with a discount code for my customers. Made it like a week ago. After submitting the campaign I was prompted with a massage saying "We will personally review campaign and get in touch with you within 24h" Now its like 5 days passed and never received anything. Deleted the app and will never use it again. Just made the e-mail in google and sent it to multiple people.

ProTrender
United Kingdom
25 days using the app
September 1, 2020

I have tried many email marketing apps and Klaviyo is the best which suites my needs. This is the only app you will need to manage your email marketing.

Frexp
Sri Lanka
1 day using the app
September 2, 2019

A friend of mine recommended this app to me for my natural body care business. I use this app to help me with my email campaigns. The great thing (even though I just started using it) it tracks the emails. I was able to create my own email, which was so easy, as it was guided.

ILUVNIKI
United States
About 1 month using the app
Edited August 8, 2019

NOT A GREAT SUPPORT .... AFTER ONE WEEK , WE STILL DO NOT KNOW , THEIR PRICING - WEHAVE REQUESTED SEVERAL TIMES ... VERY ODD
NOT TOO PROFESSIONAL , TO SAY THE LEAST

AGAIN , WE HEARD GOOD THINGS - BUT UNABLE TO OPEN THE PAGE WITH THE PRICES

InNature Teas
United Kingdom
24 days using the app
April 26, 2018

Isn't Working this App! The worst ever... And they don't have any support!! :@

New Mexican Funny Shirts
Mexico
24 days using the app
Edited November 1, 2021

Unfortunately, not a good introduction on Klaviyo's part and support is slow to respond, if at all. Too bad! The Shopify integration does not work either. Support says everything is set up correctly but when I want to create a campaign, I have to manually export the contacts from Shopify and import them into Klaviyo. So what is the point of installing a Klaviyo app?

Bidetlity
Germany
About 2 months using the app
Klaviyo replied November 1, 2021

Hi Markus, thank you for sharing your experience and questions. I'm going to connect you with a team member who will address the confusion about our integration. They will provide you with some extra guidance and answer any questions you have. We are so excited to have you on Klaviyo!