Reviews (3,092)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

August 29, 2023

I have been selling items online for over 20 years now. Klaviyo is by far the best in Email marketing. I have used them for about 5 years now :)

trickypete
United States
4 months using the app
Klaviyo replied August 30, 2023

Thanks for the great review and for using Klaviyo to grow!

February 14, 2023

A mio parere il migliore tool di e-mail marketing e non solo per un e-commerce. Estremamente soddisfatto

IOZE Milano
Italy
4 months using the app
February 3, 2022

So easy to use for a beginner like me who isn't very tech savy! I already love it and can't wait to see some amazing results!

Next Level Skin Pty Ltd
Australia
4 months using the app
September 22, 2020

Just started with first campaign, 5 star is for Designing and tamplate is like plug and play automation still need to try will update later on this.

Dtexshop.com
United States
4 months using the app
November 24, 2020

Second time i'm trying to use this app. I think its a little bit confuse to use but maybe its only its new to me. Once I know how it works it will be simple. It has many possibilities to explore even on free plan.

Ticaboo Store
Brazil
4 months using the app
Edited July 7, 2020

No support. No contact synching. Wouldn't let me send my first email at the very last minute after spending a ton of time setting it up due to some account issue that they wouldn't elaborate on. Nothing but frustration. Moving to Privy. Don't bother with these guys.

Rhythm Infused Seltzers
United States
4 months using the app
Edited April 13, 2020

Esta aplicación me ha dejado utilizar mas y mejores herramientas para llevar acabo mi proyecto, de las mejores aplicaciones!

Perrunoz
Mexico
4 months using the app
February 4, 2020

Very useful and powerful tool. It takes some time to learn all of the features but we are getting the hang of it!

Candace & Basil Furniture
Canada
4 months using the app
Edited February 1, 2023

We recently switched over to Klaviyo as it seemed to be more powerful with better integrations. I'll cover both positives and negatives.

The positives is that you can do a lot of things with Klaviyo and it seems better supported by other apps that cross-interact. The support team is probably the highlight of the app and is extremely well-trained and have detailed knowledge of the app which is saying a lot since it is quite a complex app and issues become quite technical. They will stay with you and match you in your diligence in finding a solution. Their replies are quick, detailed and specific to show how well they understood your issue and all the solutions related to it. No copy-and-paste templates here. The customer profiles, lists, segments are all very powerful as well.

Few places where Klaviyo can improve - first the UI could use a facelift. Look at apps like postscript to see how the UI can be beautified. It just looks a bit plain. Second there shouldn't be a need for manual coding obscure things in templates with a secret handshake syntax like {% coupon_code ... %}. Because of how specific it is, we have to frequently scour forums or contact support to figure it out. Manual coding while it does give more flexibility is a bit too early 2000's. This is the age of drag-and-drop, no-coding-required. Look at something like omnisend for how these things should be possible much more simply. With these improvements it could become even better.

Perchy Goods Store
Canada
4 months using the app
June 7, 2021

Pefect, good service and easy to use! Used it for free for a long time now, and its very nice to work with. Already generating cash!

Aztro - Produktene du bare må ha!
Norway
4 months using the app