Reviews (2,377)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

November 24, 2021

Fantastiska segmenteringsmöjligheter och en kanonintegration med Shopify. Mycket enkelt att komma igång.

Tölta.se
Sweden
1 day using the app
March 16, 2021

Incredibly over complicated. The sales guy makes it seem super great, but only if you have someone on staff to take all the tutorials and figure out how it all works together.

The Steeping Room
United States
About 1 month using the app
March 25, 2019

I used this app and decided to use another. So I disabled Klaviyo but it kept on showing pop-ups for clients to subscribe to get discount so I totally removed Klaviyo from my apps list. Now it still shows the pop-ups even though Klaviyo is no longer installed. Looks like I'm stuck with this app I don't want.

My Piekna
United States
16 days using the app
September 9, 2018

THE WORTH APP I NEVER SEEN.jzdfnuazfbuazbfiazbfuzfbuzbfuiazvbfuybaefuibefuibeayubefyubefope,fo,efeog,e,goze,g

fitnesslvg
France
16 days using the app
November 29, 2018

This piece of crap gave all 2k people who came to my site an error in the sign up. as I was busy cant notice it, a complicated mess thats set me back months! Piece of crap not worth the free trial, it costs you money either way.

Boujeecat
United States
16 days using the app
June 28, 2020

If you want to waste your time with terrible customer service by all means sign up. I have had Klavio for 2 weeks. I have asked support one question 3 times and have yet to get a answer. I would never recommend this app to anyone!

thesalelocker.com
United States
16 days using the app
May 14, 2021

I needed this 5 years ago! This app is going to save my email marketing strategy (or lack thereof). So easy to use and so many automations to take advantage of. I am in automation heaven!

Avocado Crack
United States
1 day using the app
January 28, 2021

Just sent my first campaign. I'd never created a campaign before so it was a huge learning curve for me. Once I got use to the different items ie. lists, segments, Klaviyo worked well. Small suggestion: it was difficult to see the screen captures in Klaviyo academy (very blurry).

Mystic Mala
Canada
23 days using the app
September 15, 2020

Very Good app !!!!

Having more developed video tutoriel would be nice though. Without it, it can be difficult sometimes to exploit at full power this app

Trotek
France
23 days using the app
August 20, 2019

I had high hopes but am very disappointed. I really hate Mailchimp and I needed something much better. When I first talked to Klaviyo (before I paid $400 fee) they were super nice, friendly and helpful. As soon as I paid my rep (Kaleigh) forgot to send me an invite to a conference call and didn't even schedule me in. I was sitting there like an idiot trying to get a hold of her because my entire schedule that day (a very busy day) revolved around that phone call. Finally she got on the phone and was rude and passive aggressive throughout that entire call and just tried to get rid of me because she double booked other calls. I almost canceled my subscription at that point. They gave me a different rep (Alex) who actually was quite amazing - so helpful, knowledgeable, super friendly, hard to believe both people work for the same company. So I made a mistake of not canceling my subscription. Today I was trying to create my first campaign and already ran into issues. I don't like to use the word ugly but I can't find anything else to describe their email templates. Just hideous. Even mailchimp was better. Very disappointing. I tried talking on their chat support (because even for $400 a month you don't get to talk to them on the phone) and Sammy - the person who was helping me was apparently from team Kaleigh - another passive aggressive jerk. I am going to speak to Omnisend today about switching because I have just had it with these guys. Which is too bad because I think they have a lot of good features (automation, segmentation, etc. etc.) and they have at least one competent product specialist (Alex) but in general UI is not that great and I don't see why I need to pay so much money just to have someone be so rude to me. I can get it for free.

Loopy Mango
United States
29 days using the app