Reviews (2,982)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
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I just started using Klaviyo this week and I have to say it's incredible easy to use. Love the automated features and templates. It's completely plug and play!
It sucks. Seal the number for no reason. Can't login. Have to pay to communicate with customer service online. No way to log in how to pay
Thanks for your feedback and sorry to hear that you are having trouble accessing your account. Please fill out the form on this page and choose "account access."
https://help.klaviyo.com/hc/en-us/requests/new
Thanks!
A long time mailchimp user i have tried Klaviyo with this store on the advice of our Plus Merchant Success Manager and so far so good. We are on the free plan so far as its a new store with no existing customer base. But even with the free plan we've been able to add subscribe pages, entry/exit popups and all the flows and connections. happy days so far.
I just downloaded the app and made a few email templates, easy to use. Im loving this app so far. download it
It seems to work great, once you figure it out :) I had a hard time distinguishing between a few things but I read up on it and it seems to work so far!
App muy satisfactoria, se entiende perfectamente para poder elaborar un correo las plantillas se adaptan
The platform thus far has been easy to use. I would like a live chat functionality for questions similar to what Shopify has.
This app is filled with great features and the customer support is incredible no matter who you are. Highly recommended.
Hello I left a bad review as I didn't manage to get support, then they contacted me and explained that they had an higer number of request this last days, so they gave me a fantastic support to fix my issue. Thank you again Tracy for your great support. The app is anyway very very good, maybe a little old style design, I can't compare with others, but I chosed it because of the features it has.
Update 3/30: Manuela, we appreciate you working with us to get a resolution to your concerns. We're so happy you had a great experience with Tracy and I'll be sure to thank her on your behalf.
Hey Manuela, thanks for sharing your feedback and sorry to hear this has been your experience. I'd be happy to help you get connected to someone who can help, so please look out for an email from our Support team shortly. We appreciate your patience and are excited to get you back on track.
I wanted to use their SMS service for my business. once i signed up i was contacted through email be a Klaviyo Rep named Azita to set up a call, which I did for the same day. When Azita called me I was able to tell right away that she has zero interest in answering my questions and just calling as job duty. Any question i had she replied with someone will contact you regarding your question. 4 days went by with no communication. I sent Azita 2 more emails with no replies. STAY AWAY FROM THIS COMPANY!
Hi SneakerUnionUSA! So sorry to hear about this back and forth. It's certainly not reflective of the way you deserve to be treated. Someone from our team should already be in touch with you to try and resolve any questions you have.