Reviews (2,983)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

April 3, 2020

This app has simplified sending marketing emails to my clients. Im a newbie so this matters a lot to me.

permanentmakeupacademyph
Philippines
4 days using the app
January 8, 2020

At first I thought the price was high and the number of free contacts was small. But the fact that there is full functionality at all pricing levels makes it even more worthwhile for someone just starting with a small list. I'm blown away by the functionality and when I have the question, "is this possible", so far the answer has been, 'Yes!". So I look forward to moving up the pricing tiers:)

LeilaCools
Canada
4 days using the app
June 12, 2018

Highly recommended! Just need to view the tutorials at first

Light Bulb Creations
Switzerland
4 days using the app
January 23, 2022

This is my first time using Klaviyo and it provides so much value for free. I was able to A and B test my emails and schedule. It's perfect for importing my Shopify list.

Our Heartshakers
United States
About 3 hours using the app
September 20, 2019

Klaviyo is a great marketing tool. The setup and integration is really easy, even if you migrate from another tool. Lots of documentation. Serious e-commerce companion.

Unicus Joyas
Chile
3 days using the app
July 18, 2020

mauvaise application, ça bloque et n'envoie pas e-mail de confirmation plusieurs tentatives et mail mais rien qui bouge..............

grand câlin
France
3 days using the app
November 7, 2019

I have had some issues with integrating Claviyo with another app. So I've sent an inquiry to their support team. Guss what? They replied after 6 hours with an empty email. No wonder they have low ratings here. Other apps have free live support where they can even write code for you within minutes for free. Great room for improvement.

Laughing Pet
Kazakhstan
3 days using the app
March 23, 2020

If you are using this on multiple stores, or doing any sort of switch, reinstallation, it is an absolute nightmare.
They have the most counterintuitive design and setup.
I don't trust letting them handle thousands of my email list, so would rather pay higher for a better email marketing app

Home Refinery
Canada
3 days using the app
August 9, 2019

Absolutely the worst pricing structure and cancellation process. It is all laid out for them to make money.

Please avoid using this app if you don't want headaches!

JiveTurtle
United States
3 days using the app
November 6, 2020

This is a great platform, but not if you have Amazon and Ebay integrated with your Shopify account. We can't market to those customers so there should be a way to adjust sync setting to not import them into Klaviyo, but there isn't and when you get over 100 Ebay and Amazon orders a week, those useless profiles either take too much time to suppress or cost you a lot of money as Klaviyo charges you based on how many profiles get imported into your account.

Nyteez
United States
3 days using the app