Reviews (3,282)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.
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Extremely powerful email app. Klaviyo is built from the ground up for ecommerce. They have thought of everything. This is all about segmentation. If you are still using Mailchimp, Aweber or any of the other generic email services for your Shopify store then you are wasting time and money. Make the switch!
No feedback system explains why this software is so faulty.
- In the setup it asks you for the color you want your buttons, you choose it but in the emails it has a different color and you cannot change it.
- There is no simple way to add the customers name.
- There is no simple way to email old customers.
- It is buggy, some buttons dont do anything.
- Sometimes some changes save and sometimes ...
Customer service is awful! takes days to reply, unable to screenshare and trouble shoot. They even deleted my customer files with NO way to recover... Sorry wish I could do more was the reply... I would give ZERO stars if possible
I HATE THIS APP. I have lost SO many sales in my opening/launch week as people simple aren't getting the signup/welcome flow series I spent HOURS setting up. Customers are emailing me to tell me they aren't getting their discount code, and I look like an idiot. Emails to support give me 'generic' fixes and I've been going backwards and forwards for 3-4 days with no resolution. Everything support ...
No customer support unless you pay for an upgraded plan. The Popup form has multiple bugs including: placeholder text not showing and the popup closes when a user scrolls on mobile.
Thanks for your feedback and sorry to hear that you are having trouble with your pop up forms. You may want to search for answers in our community within the discussions on ...
So many apps on shopify think it's normal to be paid a lot for a poor service and Klavyio is definitely one of them.
I wasn't worried about all the reviews about their customer service and they were right. They say all the right things to get you to sign up but when things go wrong they just want you to contact support who offer little help aside from sending you to DIY fix articles.
This is a MUST for my online solution. My business has recently started and as far as I can see Klaviyo will be a huge step in the right direction with CRM. Easy to use and goid support. Thsnk you
Lässt sich leider nicht einfach entfernen.
Really not user-friendly. Really hard to really difficult to use, to modify and to get what you really want in terms of text editing. The fonts are changing and difficult to standardize. I hope there will be some improvement for the text editing.
Thanks for this feedback. Our team should be following up with you soon to get more details if you're willing to share. Thanks for helping making Klaviyo better!