Reviews (3,273)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

January 7, 2021

So many apps on shopify think it's normal to be paid a lot for a poor service and Klavyio is definitely one of them.

Le Stylistic
France
3 months using the app
November 17, 2022

I wasn't worried about all the reviews about their customer service and they were right. They say all the right things to get you to sign up but when things go wrong they just want you to contact support who offer little help aside from sending you to DIY fix articles.

St. Matthew's House Online Thrift
United States
3 months using the app
March 10, 2019

This is a MUST for my online solution. My business has recently started and as far as I can see Klaviyo will be a huge step in the right direction with CRM. Easy to use and goid support. Thsnk you

MyShop
South Africa
4 months using the app
October 4, 2023

Lässt sich leider nicht einfach entfernen.

Strabcake
Germany
3 months using the app
July 17, 2021

Really not user-friendly. Really hard to really difficult to use, to modify and to get what you really want in terms of text editing. The fonts are changing and difficult to standardize. I hope there will be some improvement for the text editing.

Techno-connecté
Canada
5 months using the app
Klaviyo replied July 19, 2021

Thanks for this feedback. Our team should be following up with you soon to get more details if you're willing to share. Thanks for helping making Klaviyo better!

February 1, 2019

Great app that doesnt reach the spam folders, but should enhance adding list tool. thanks alot for the free 250 contact emails

Finnestbuy
Malta
4 months using the app
June 1, 2022

Found this to be a great app for creating a newsletter campaign and setting up pop up on my front screen to capture email addresses. Really easy and straightforward to use and so much more I can do that I haven't got round to yet with running campaigns etc.

bellablossomchildrenswear
United Kingdom
5 days using the app
June 11, 2019

I could have given 5 stars if my first campaign wasn't been stopped, other than that the app looks great and it's easy to manage as a first-timer, no need of programming and coding knowledge makes this app very accessible for everyone.

Outstanding Living
Canada
4 months using the app
October 15, 2020

The App worked well but after we upgraded to billing-plan, really struggled to finish this plan. We asked our first cancellation on the end of August but we need to wait for a specialist's mail to finish. As of October 15th, we haven't received any mail from the specialist and Klaviyo is still charging us.. Very unfriendly.

ウェーブロックAT e-shop
Japan
3 months using the app
May 12, 2019

Horrible app. Having the worst of luck trying to find a good email marketing company. I thought this would be the best of all, but after days of creating emails flows, pop ups etc.. I learned Klaviyo is no difference from the others.

Reasons I DO NOT recommend Klaviyo:
- the only way to get customer service is to email them and wait until they respond. I emailed them on a Wednesday, by Saturday I had to send another email asking if anyone received my initial email. So if time is of the essence beware.

-I get an email back about a question I asked and the answer was so simple and unhelpful, I wasted additional time asking my question again. be detailed if you have to contact customer service, be prepared to wait.

-I deleted several non-active subscribers from my Mailchimp account before integrating with Klaviyo to make sure I was at the 250 mark to avoid paying - I'm not into paying for email marketing, my customers hardly open their emails or usually mark them as spam for whatever reason. Deleting these subscribers got me at the 250 mark. After creating a welcome flow and learning all of Klaviyo's ways to do things, sending emails became the hardest thing ever.

-the free plan is 250 subscribers and 500 emails per month. Thats 2 emails per person on your list, if nobody else signs up. After sending a "sorry it's been a few days since you got an email from me" to my subscribers, I sent a mothers day email 2 days later. I've only sent my list 2 emails and now I have to wait 30 days to send any additional emails this month or pay to upgrade to a monthly plan.

-trying to send emails isn't easy. my list says 250 ppl, but when I try to send an email It tells me I have 252 ppl on my list. So, I have to break the list up into segments and send them. Even deleted more ppl in the Klaviyo list to bring the subscriber amount down, now I'm at 247 ppl but when sending it still says I'm at 252. How? IDK.

I'm going back to Mailchimp. I'll find a 3rd party app to link to my Shopify store to connect everything. Hope this review helps someone.

Bold Addictions
United States
3 months using the app