Reviews (3,293)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

September 15, 2019

the product works well,BUT the cancellation part is grey, I removed the app from Shopify thinking that everything was done and canceled, they keeping me charging $20 for the next 2 month, when I wanted to cancel I had to fill up a form and confirm by email, really tedious and grey cancellation procedure, instead of doing everything directly from Shopify, just gave them $40 for not sending any ...

Golden Beards
Denmark
22 days using the app
May 17, 2019

We made the switch from Mailchimp to Klaviyo and we love it so far. The support team are amazing too! Love how easy it was to migrate and how intuitive the platform is.

Bella & Bow
United Kingdom
22 days using the app
August 22, 2022

Great design and love the features. However, all emails sent from Klaviyo go to SPAM, and there doesn't seem to be any fix for this... I was about to switch to it from Mailchimp, but I will stay there as I'm sure our customers get emails from there... Once the issue is fixed I might consider switching again :)

Uuvipak
Australia
22 days using the app
Edited November 3, 2018

I like this app a lot so far. I think email marketing is the #1 most important marketing activity for shops like mine, and this tool seems to have it all, and is very easy to use once you get started.

Juni
United States
21 days using the app
May 20, 2024

Extremely helpful Customer Service Team

s1ck-shop
United States
16 days using the app
May 7, 2019

I used this app to replace mailchimp.

I never leave bad reviews however customer service is the worst I have ever seen. When your paying premium rates you expect someone to respond within 4 weeks (and multiple emails) to simple questions.

I couldnt recommend someone using this platform

Wild Thoughts Lingerie
Australia
21 days using the app
May 10, 2016

After having a difficult time installing this app, I finally got it installed. I sent out three emails. None of them had the remarketing they were supposed to have but they are pretty. I must have inserted the snippet into liquid incorrectly. I also could not get Klaviyo to integrate with my theme by Pixel Union. I could not get my home page newsletter sign up form to work as Pixel Union does not ...

Yourgreatfinds
United States
21 days using the app
November 16, 2017

App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was:

"Unfortunately if the Javascript ...

Titanparacord
United States
21 days using the app
September 18, 2019

So easy to use - wish I had installed this when I set my store up instead of Mailchimp. Great free app.

Bonza Dog Treats
Australia
21 days using the app
February 7, 2021

Out of all the email platforms out there. Klaviyo is my number r#1 choice. It integrates seamlessly with Shopify. 100% recommend.

Shop Bits & Pieces
Australia
21 days using the app