Reviews (2,983)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

August 9, 2019

Absolutely the worst pricing structure and cancellation process. It is all laid out for them to make money.

Please avoid using this app if you don't want headaches!

JiveTurtle
United States
3 days using the app
November 6, 2020

This is a great platform, but not if you have Amazon and Ebay integrated with your Shopify account. We can't market to those customers so there should be a way to adjust sync setting to not import them into Klaviyo, but there isn't and when you get over 100 Ebay and Amazon orders a week, those useless profiles either take too much time to suppress or cost you a lot of money as Klaviyo charges you based on how many profiles get imported into your account.

Nyteez
United States
3 days using the app
February 29, 2020

its better than mailchimp, its very nice, you can set up a lot of thing, i love it, you must try it now

chilesano
Chile
3 days using the app
December 23, 2019

J'ai installé l'application KLAVIYO assistée par NATH un coach préféré sur ma boutique, elle est top, rien à reprocher comme application. Pour le débutant, il faut suivre le tuto de NATH comme ça vous ne ferez pas n'importe quoi. Merci

SYMPATYK
France
3 days using the app
June 17, 2021

Excelente, desde que he incorporado Klaviyo no puedo vivir sin él. Me facilita la vida, sus automatizaciones son lo más

shop.femmeup.es
Spain
About 2 hours using the app
June 5, 2023

very bad customer account management, got my account banned because I still haven't verified a simple TXT element before creating the account

BellyBless
United Kingdom
1 day using the app
June 26, 2020

The trashiest app out there. Download Omnisend or Abandonment Protector. ABSOLUTELY NO CUSTOMER SUPPORT. I mean ZERO SUPPORT. After some time, the app even stopped opening and showed an error upon clicking it, I tried to reinstall it but the error persisted. Just sucks guys. Don't waste your time, there are way better apps out there with amazing customer support like Omnisend.

Go Schwifty!
United Kingdom
2 days using the app
September 5, 2019

Such a more intuitive product than most others this small business owner has tried. I recommend growing with them.

Wear AM
United States
2 days using the app
May 31, 2023

I am extraordinarily dissatisfied with the service provided by this company. Despite their great software, the team running it cannot keep up with the company's rapid growth. When we attempted to test out the system, a minor glitch caused our account to become locked. I have sent multiple emails to the company, but I am still waiting for someone to respond. They claim that our account is locked to allow other customers to use the service, but I believe they are overwhelmed and unable to handle the volume of customers they have. This experience has left me with the impression that this company is unreliable.

Beelite Candles
United States
1 day using the app
January 5, 2023

Pop ups are still visible after uninstalling. There is nothing on the website that could help solve this problem, I do not recommend it

Titan Jigsaw
Poland
1 day using the app