Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

July 3, 2018

Constant improvements and the friendliest staff and support! Love the constantly updated template library and templates for automated emails.

Smoke Cartel
United States
Over 7 years using the app
January 15, 2017

I love the automated flows that Klaviyo provides as well as the Shopify email templates. I also love how integrated the Shopify data is from my online store (www.bokksu.com) with this app so can easily track the performance of Klaviyo newsletter campaigns!

Bokksu
United States
Over 7 years using the app
April 17, 2019

Klaviyo are amazing. We have had it installed for years but kept on the free plan for the longest time. With the pending removal of Mailchimp from Shopify's ecosystem, Klaviyo was there every step of the way in bringing the most out of our marketing automation capabilities.

Our only regret was not starting earlier.

Klaviyo was BUILT for e-commerce and the advanced segmentation, syncing of Facebook Audiences and complex automation flows help get the most out of our marketing efforts.

Klaviyo is easy, allowing for complex thing such as feeds to supply dynamic content that is always up to date, personalisation and other things.

And it just WORKS with Shopify. They do most of the heavy lifting but aren't afraid of you customising its output.

They have our highest endorsement.

Kiana Beauty
Australia
Over 7 years using the app
March 22, 2023

Klaviyo is hands down the best email service for Shopify - the real-time segments that can be built using all sorts of data points are gold for building out automations.

Empire Skate NZ
New Zealand
Over 7 years using the app
Edited February 16, 2016

Thanks A lot ! Very Good And Easy To Use .
http://the-best-manuals-online.com/

The Service Manual Source
Israel
About 7 years using the app
March 8, 2017

Great app, v easy to use and we were able to get lovely branded email notifications going out to our customers. Great app! https://www.rookrecords.co.uk/

Rook Records
United Kingdom
About 7 years using the app
August 4, 2018

We've been using Klaviyo for close to 2 years now on ElectricBikeZone.com and are very happy with all the FREE features included. Pretty easy to lean and use, and good documentation and video help.

Electric Bike Zone
United States
About 7 years using the app
October 14, 2016

Awesome customization features. Makes our emails look great without needing extensive HTML/CSS knowledge.

Evitality Ca
Canada
Almost 7 years using the app
April 1, 2014

Klaviyo makes it incredibly easy to target the exact customers we are trying to reach - it's easy to use and has way more useful features than mailchimp. Incredible support staff and we've seen a dramatic increase in revenue from our email campaigns. I highly recommend Klaviyo for e-commerce sites of any size.

Project Repat
United States
Over 6 years using the app
September 9, 2021

Been using Klaviyo for several years, and they've grown so much in that time - many new features have been released to allow for more targeted segmentation, additional channels, etc., allowing us to grow, as well. Their CS team is also always super helpful!

Sakara Life
United States
About 6 years using the app