Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

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Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

March 14, 2023

Works brilliantly with Shopify, is designed FOR e-commerce, is very intuitive and the support is amazing and fast (I'm saying that has a very non technical person who has to do all of this stuff on my own for our brand)

Irregular Sleep Pattern
United Kingdom
Over 2 years using the app
May 27, 2021

Its expensive but its fantastic, you must to use always and you will sell a lot I am a klaviyo lover

biodegcl
Chile
Over 2 years using the app
September 13, 2021

Klaviyo is a great email program. It's intuitive and integrates perfectly with Shopify to aid segmenting and analytics, and the support we receive is excellent!

Incu
Australia
Over 2 years using the app
July 30, 2019

Moved over with our Shopify shop from MailChimp to Klaviyo. This is the way an ecommerce marketing (email) automation should work. Highly recommended, within 2 hours setup everything incl. send out a perfectly aligned responsive newsletter!

StoerHorloge.com
Netherlands
Over 2 years using the app
April 23, 2020

I LOVE KLAVIYO, ES LO MEJOR QUE HAY EN EL MUNDO, MIS CAMPANAS SON MUY EFECTIVAS Y ME CONSIGUEN MUCHAS VENTAS, LO AMO

The UV Box
United States
Over 2 years using the app
Edited November 27, 2020

Locked out of my account. Can't access the live chat and no response from the email that was sent!!! Will Update if issue is ever resolved. The issue has been resolved. Thanksgiving break had the support team playing catch up. Very helpful once I was able to speak with someone.

Shop Amour Boutique
United States
Over 2 years using the app
June 17, 2017

If you are serious about email marketing and you own an e-commerce website, do yourself a favour and ditch MailChimp...

Go with Klaviyo!

Once again, this app is not perfect.
Klaviyo has been getting some bad rep with their customer service time of response (but have you ever tried to easily find a contact link in MailChimp?? Nowhere to be found!)

This is the kind of application that is worth studying.
It's not a "one-click it works" app.

Learn it... study it's potential.
Email marketing can become one of your main source of recurring income for your e-commerce.

Once your flows are running, you get a clear idea of which ones are profitable and which ones need improvement.

Their focus on e-commerce is why you need this app.
It's not cheap, but it grows with you.

So the more it will cost, the more money you will make.

Stop comparing the monthly cost with other basic email apps.
They don't compare.
Once setup this app will pay for itself 20X.

The level of segmentation you get with Klaviyo out of the box is where the power is found.

They keep coming up with new features too (dynamic coupons!! yeah!).
They keep improving the interface.

Learn how to use this powerful email app and you'll never look back.

Nanukhardcases
Canada
Over 2 years using the app
July 2, 2021

Love it. I'm only annoyed I didn't move to Klaviyo sooner. Support is really good and learning so much already. Highly recommend

UBU Swimwear
Singapore
Over 2 years using the app
December 7, 2019

So far so good! Signed up, sent my first campaign within 15 minutes. There's a lot to learn, but I'm encouraged that it's all do-able!

It's a Beautiful Life Boutique
Canada
About 2 years using the app
April 19, 2019

Launched my first campaign moments ago. Entire editing of the EShot took around 30 mins (very user friendly). I love how it integrates to shopify so well, all your products and contacts are imported. There's advanced segmentation and conditional customer journey. So far, very impressed.

Level Up
Kuwait
About 2 years using the app