Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 17, 2020

Easy to use, fast interface and offers a awesome range of features even on the free plan! Highly recommend for all business types!

Logan Harrison™
Australia
Over 1 year using the app
July 1, 2020

Really easy to use for basic emails. Also has a ton of great features about predicted LTV and next order date!

Super Coffee
United States
Over 1 year using the app
July 2, 2018

The best ecommerce CRM on the market!

Arivenplanet
United States
Over 1 year using the app
October 9, 2015

Our customer notifications look much sharper, still to early to tell if it will end with more conversions, but it's been very easy to use and we've been happy with the end result.

Freeds Bakery
United States
Over 1 year using the app
July 26, 2022

Have been using Klaviyo for a few months now and it's been great. I love all of the variety of pre-made forms and templates. It makes it easier for me just to add a few words to compete my newsletters and/or campaigns.

Celeste's Pet Palace
United States
Over 1 year using the app
October 2, 2018

This is a very clean, pretty easy to use, very full featured without being overwhelming, professional level app.

If you've got less than 250 subscribers and can use this for free then go for it.

If you've got a profitable store and you want to run effective, measurable, campaigns then yes, definitely try this.

If you're somewhere in between you may want to look elsewhere. It is expensive compared to some other options but we're finding the functionality and potential to get sales from customers well worth the cost.

Wildish
United States
Over 1 year using the app
December 6, 2022

If you are looking for an application for your email marketing, this is definitely a good option! Since I started working with them I have had good results in email marketing campaigns.

THE 31 NUMBER
Portugal
Over 1 year using the app
December 17, 2021

Klaviyo is the go-to solution for email and SMS marketing for Shopify stores. I love it so much. It has a reliable and seamless Shopify integration and has been an integral part of our growing online business. I couldn't do without it.

NEARLY NEW CASHMERE CO.
United Kingdom
Over 1 year using the app
July 3, 2020

Excellent app, easy to get up and running. There is a ton of support throughout, it's UI is intuitive and it just seems helpful overall.

Hampton Visual
United States
Over 1 year using the app
December 16, 2014

As a newcomer to the online e-commerce world I found this app very useful. It is easy to navigate and use. The email template builder is straight forward and one you have used it once the next time will be very easy. Having just completed our first bulk email I found the analytics easy to understand and very useful.

Thanks Klaviyo

RS Gymwear "Gymnastics Apparel"
Australia
Over 1 year using the app