Reviews (2,989)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

January 17, 2024

I am writing to commend the outstanding service provided by Stephanie from your customer support team. Her detailed and professional approach to addressing my queries regarding the Klaviyo platform was not only impressive but also incredibly helpful. Stephanie's ability to provide clear, concise explanations and her thorough understanding of the system greatly enhanced my user experience. Her patience and personable demeanor made the support process both effective and pleasant. This level of exemplary service sets a high standard and reflects positively on the quality of support at Klaviyo. Stephanie is undoubtedly an invaluable asset to your team, and her dedication to customer satisfaction is commendable.

ED TrendyTreasures
United States
3 days using the app
Klaviyo replied January 23, 2024

Thank you for your wonderful review! We're delighted to hear about the outstanding service provided by Stephanie. Your positive feedback is truly appreciated, and we'll make sure to pass on your commendation to Stephanie. If you have any more thoughts or questions, feel free to share them with us!

April 15, 2024

Very efficient at getting back to me and helping me solve my issue!

Suzie Jo's
United States
17 days using the app
May 15, 2024

Great app to use!!!!

Adanya Boutique
United States
6 months using the app
December 2, 2023

Klaviyo is a fantastic app that is easy to use and helps in running a business so much. The support is great as well!

Print Matey
United States
4 months using the app
April 8, 2024

DON'T GET IT! they DEActivated my account after i SET up everything for no reason, i didnt ever started advertising or emailing yet! waste of time 0 review

Donald Trump Everything
United States
19 days using the app
Klaviyo replied April 24, 2024

Hello, sorry this happened to you. Can you please contact out support team. https://www.klaviyo.com/support

May 21, 2024

Klaviyo is brilliant as a product.

OUTSMARTED UK
United Kingdom
8 months using the app
March 5, 2024

Great experience and easy to use

Ecclesia.
Ireland
Over 1 year using the app
December 14, 2023

Great assistance. Always a pleasure from the Klaviyo team<3

Metabolic Nutrition
United States
Over 4 years using the app
December 6, 2023

Awesome customer support. Wendy is a great resource!

High Falls Hemp NY
United States
Over 2 years using the app
March 25, 2024

Excellent, and support is very fast

Young by Design
Australia
6 months using the app
Klaviyo replied April 3, 2024

Hey! thank you for the 5-star review.