Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

March 10, 2022

After 10 years with MailChimp, 6 of which while Shopify-based, Klaviyo has been mind-blowing. I had no idea how much I could expect of my email marketing platform until becoming familiar with Klaviyo. The on-boarding provided guidance with plenty of checks-and-balances. Support and service review sessions have been on point, with executable recommendations. The analytics are pretty cryptic at times, so more support would be appreciated. Overall, Klaviyo truly delivers what is promised--excellent integration with Shopify, and metrics which demonstrate performance and opportunity.

UMAi Dry
United States
8 months using the app
Edited December 8, 2020

The app and staff are top and great. I had and have many questions and they are always helping me which is for me the most important thing.

SIMPLEMENTESOY
United Kingdom
8 months using the app
May 27, 2016

Very happy with Klaviyo. Easiest app we have found to customize Shopify's default emails. It also has a lot of great preconfigured list segments and tools for drip campaigns and abandoned cart emails.

Batch Clothing
United States
8 months using the app
December 15, 2018

One of best free apps in Shopify. I used for my website doublehandles.com and really love it. Good one.

Double Handles Co.
United States
8 months using the app
January 17, 2014

Outstanding, simple, sleek system that is intuitive, streamlined, and effective.

theory11
United States
8 months using the app
March 29, 2022

This is absolutely, hands down, no questions asked...the best email marketing software out there. If you're not on Klaviyo...I don't know what you're doing!

Magiktea
United States
8 months using the app
Edited November 22, 2019

Klaviyo is an amazing automated app to grow a business with. I like the Free plan and the You Tube channel (Klaviyo Academy) with all the instructional videos on how to properly use the app.

Heavenly Shores
United States
8 months using the app
Edited July 23, 2020

It's such a good app with so many free features that were a game changer for my business! Its easy to use and I couldnt recommend it more!

Dressed by Danielle
United States
8 months using the app
October 15, 2015

If you're not using Klaviyo for your Shopify store, you should switch right away. The ease of interfacing with Shopify and the ability to combine products from your store in your email (for example, in the abandoned cart sequence/flow) makes a huge difference and is a feature that's not offered with traditional Auto Responders. Also, the support is fantastic. Neil rocks! I highly recommend it.

Urban Expressions
United States
8 months using the app
June 28, 2021

Best email and SMS Marketing app on shopify hands down!!!
Simple to use many different ways to boost conversions I love this app its a game changer

4Eva Turnt
United States
8 months using the app