Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to translate and localize websites into multiple languages, ideal for targeting diverse markets. The intuitive interface, even in the free plan, is praised, as are unique features like image translation and a multi-currency converter. The app's customer support is noted for its quick and efficient responses. Merchants also value the manual translation feature for refining automatic translations and find it useful for translating third-party app content.

February 20, 2022

Extremely good service and very fast response time. Very convenient to use. Shermelia was really helpfull. Highly recommended!

TONCHAMP
Netherlands
About 10 hours using the app
May 20, 2022

Consiglio questa app a tutti. Molto semplice da utilizzare e in chat sono bravissime, veloci e pazienti. Traduzioni perfette

Tricot Chic Online
Italy
About 10 hours using the app
Channelwill replied May 21, 2022

Ciao Tricot Chic Online,

Grazie mille per la tua approvazione e siamo così felici che tu sia soddisfatto della nostra app e del nostro servizio!!!🤩
Siamo sempre qui se hai bisogno del nostro aiuto o se c'è qualcosa per cui possiamo aiutarti!

Ciao!🥂

Distinti saluti,
Etranslate Team

July 17, 2023

This app is rubbish, I chose the 19.99 per month plan. As a result, the translation language can never be accessed, no matter how to shut down and restart, or refresh. Image translation can only translate media sources, not details pages. Asking customer service is a waste of time. They don't listen to what the customer's question is and answer it randomly. I'm so annoyed at wasting an afternoon of my time. The bill is still there after uninstalling it. I am currently contacting Shopify to cancel the bill

JJparty
China
About 7 hours using the app
Channelwill replied July 18, 2023

Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you experienced with our translation app. We take customer feedback seriously and will work to address the issues you mentioned, including improving our customer service. We understand that you are seeking to cancel the bill through Shopify and we will ensure that this is processed promptly. Again, we apologize for any inconvenience caused and appreciate your feedback.

-nona

September 1, 2022

The app seems to be working fine, the UI is responsive and clear. The support team is fast and helpful.

Supersymmetry
Lithuania
About 9 hours using the app
Channelwill replied September 2, 2022

Hello Supersymmetry,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

March 16, 2023

Lisa was very cooperative and helped me a lot with all my questions, she was very knowledgeable and knew every thing I asked

Vision Marketing
United States
About 9 hours using the app
March 21, 2022

I used this app and really helped translate my store for free and great customer service really good !!

GetYPS
Israel
About 8 hours using the app
Channelwill replied March 22, 2022

Hi there,
Thank you so much for your support! And we are so glad that we can get your approval and we can help you with your store! Feel free to contact us again if there is anything we can help with! ❤️
Best regards,
Ruby from Etranslate team

September 7, 2022

A very simple app to set up and use. Customer service resolved an issue within minutes and this is the perfect add-on for our site. AMAZING!

Luxalete Athletics
United States
About 8 hours using the app
Channelwill replied September 7, 2022

Hello Luxalete ,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

July 20, 2020

The customer service is really good as they actively reply my inquiries. Though the translated page cannot follow perfectly the template of the original page.

World Wisdom Limited
Hong Kong SAR
About 7 hours using the app
January 18, 2022

It is really very good app. Awesome customer support. Very happy for there service. Like to use on other website as well also tell every one to use it. Fantabulous service desk. Within on time that also free of cost.

Glamour vintage
United Arab Emirates
About 7 hours using the app
Channelwill replied January 18, 2022

Hi, friends at Glamour vintage,

Thank you so much for your support and trust! We are so glad that you can ask us for help! And we are so happy to solve the problems for you! Your words mean a lot to us and we will try our best to do better!

Wish you all the best!😘

Sincerely,
Etranslate team

May 17, 2022

Great app and support. Thank for offering such free features. One you have the app in hand its quite easy to translate your shopify website

parfumeurs-du-monde
France
About 7 hours using the app
Channelwill replied May 17, 2022

Hello there,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
ETranslate team