Langwill: Language Translate

Langwill: Language Translate

Reviews (1,221)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the multilingual shopping experience, noting its seamless integration with Shopify and useful features like language and currency switching widgets. They appreciate the straightforward setup and efficient management of multilingual websites. The app is praised for its smooth functionality and high-quality translations, superior to basic Google translations. Customer support is also highlighted as quick, efficient, and helpful, often resolving issues promptly.

May 20, 2022

Consiglio questa app a tutti. Molto semplice da utilizzare e in chat sono bravissime, veloci e pazienti. Traduzioni perfette

Tricot Chic Online
Italy
About 10 hours using the app
Channelwill replied May 21, 2022

Ciao Tricot Chic Online,

Grazie mille per la tua approvazione e siamo così felici che tu sia soddisfatto della nostra app e del nostro servizio!!!🤩
Siamo sempre qui se hai bisogno del nostro aiuto o se c'è qualcosa per cui possiamo aiutarti!

Ciao!🥂

Distinti saluti,
Etranslate Team

Edited July 21, 2022

i would give a zero if possible! The app is full of bugs and conflicts. When you switch a language it changes the region to some random country. Translations get misplaced and break the design layouts. I wish I could attach screenshots of how the store designs made with pagefly were broken when switching to another language. When you change to a different currency and switch it back all product prices revert to a different price than the original with no explanation from the support. wasted more than a week in solving the endless bugs and issues of the app and on top of that you have to translate third party apps manually. Auto translation and creating tasks don't work out and have to be done through support. Been asking for a refund as we have not made any use of the app and the support said it has to be done through the manager! Complete waste of time so good luck with working with an app like that!

Mundogafas
Spain
10 days using the app
Channelwill replied July 21, 2022

Hello Mundogafas,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter.

If you have any other concerns, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Etranslate Team

September 1, 2022

The app seems to be working fine, the UI is responsive and clear. The support team is fast and helpful.

Supersymmetry
Lithuania
About 9 hours using the app
Channelwill replied September 2, 2022

Hello Supersymmetry,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

June 15, 2022

I really enjoyed the support chat feature. Shermelia was very helpful. After chatting with her, we were able to get many issues sorted out.

Our Fashion Boutique
United States
9 days using the app
Channelwill replied June 18, 2022

Hello there,

Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day

Best Regards,
Etranslate Team

March 21, 2022

I used this app and really helped translate my store for free and great customer service really good !!

GetYPS
Israel
About 8 hours using the app
Channelwill replied March 22, 2022

Hi there,
Thank you so much for your support! And we are so glad that we can get your approval and we can help you with your store! Feel free to contact us again if there is anything we can help with! ❤️
Best regards,
Ruby from Etranslate team

September 7, 2022

A very simple app to set up and use. Customer service resolved an issue within minutes and this is the perfect add-on for our site. AMAZING!

Luxalete Athletics
United States
About 8 hours using the app
Channelwill replied September 7, 2022

Hello Luxalete ,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

June 10, 2022

This app is buggy and customer service is very slow and not very responsive. Had to remove it. Wasted a lot of time.

D2D HealthCo.
Canada
8 days using the app
Channelwill replied June 10, 2022

Hello D2D HealthCo.,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter.

If you have any other concerns, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Etranslate Team

July 20, 2020

The customer service is really good as they actively reply my inquiries. Though the translated page cannot follow perfectly the template of the original page.

World Wisdom Limited
Hong Kong SAR
About 7 hours using the app
January 18, 2022

It is really very good app. Awesome customer support. Very happy for there service. Like to use on other website as well also tell every one to use it. Fantabulous service desk. Within on time that also free of cost.

Glamour vintage
United Arab Emirates
About 7 hours using the app
Channelwill replied January 18, 2022

Hi, friends at Glamour vintage,

Thank you so much for your support and trust! We are so glad that you can ask us for help! And we are so happy to solve the problems for you! Your words mean a lot to us and we will try our best to do better!

Wish you all the best!😘

Sincerely,
Etranslate team

November 24, 2022

This app is completely trash; even the so-called they call AI is also useless. We found thousands of errors on our website after installing just one language. You have to solve all the errors manually, or you have to hire an expensive team of developers to solve all the errors. Their customer support is really awful. They will only note the error you're facing and inform you to be contacted in 24 hours, but you'll not be contacted, nor will the problem be solved even if you've purchased the most expensive plan from their list. I wish there could be an option to submit 0 star because a 1-star review will still be a good appreciation to them. I wasted $16 because there was no trial for a premium plan. Yesterday night I received an email from google search console stating my website has 1000+ 404 errors, this app generated 1000+ links on our website, and all links are causing problems in our website SEO as well. One more thing i would like to mention here, 5 days ago i asked their customer support so solve some of the errors in their app, and they reset their application for us. All the work which was done by our developer and translator specialist was lost after resetting the app by them. I asked them about this and what their answer was. "Sorry, I do apologize for the inconvenience," and done.

Syght Glass
United States
7 days using the app