Reviews (1,094)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and engagement through its loyalty programs. They appreciate its user-friendly interface, customizable features, and multilingual support. The seamless integration with Shopify and the value of the free plan are also noted. Exceptional customer support, with staff like Nova and Kim, is frequently highlighted for responsiveness and helpfulness. Merchants find the app offers comprehensive features, fair pricing, and excellent support, making it a top choice for loyalty programs on Shopify.

November 27, 2023

Great customer service! Very responsive and they managed to fix any issues very promptly. The app has many great features and more are frequently added too

Collector's Avenue
Canada
10 months using the app
Channelwill replied November 29, 2023

Thank you so much for your positive feedback! 🌟 We're thrilled to hear that you've had a great experience with our customer service and that our team was able to address any issues promptly. 😊 We're constantly working on enhancing our app and adding more features to ensure an even better user experience. Your support means a lot to us! If you ever have more feedback or suggestions, feel free to share. 🚀👍

Sophie|Loloyal Team💎

August 6, 2024

还不错。

YUNDOOM
China
6 days using the app
Channelwill replied August 7, 2024

感谢您的评论! 😊 我们很高兴您对我们的服务感到满意。如果您有任何建议或需要帮助,请随时告诉我们。🙏

致以最诚挚的问候、
Sophie|罗洛亚 Channelwill 客户支持

April 19, 2024

Customer service has been awesome customizing everything upon request.

Social Spark
United States
About 2 months using the app
Channelwill replied April 20, 2024

We're thrilled to hear that you've had an awesome experience with our customer service team! 🎉 It's our pleasure to customize everything to your liking. If you ever need further assistance or have more requests, don't hesitate to reach out. We're here to help! 😊🛠️

Best Regards,
Sophie|Loloyal Support Team

March 8, 2024

Loloyal is a Game Changer for My Shopify Store!
I can't recommend Loloyal enough! This app has been a total game-changer for my Shopify store. Setting up a loyalty program was a breeze, and the customization options are fantastic. I love that I can reward customers for all sorts of things, from purchases to reviews.

EIR CARE
Hong Kong SAR
20 days using the app
Channelwill replied March 9, 2024

Thank you so much for your enthusiastic review! 😊 We're thrilled to hear that Loloyal has been a game-changer for your Shopify store. 🚀 Setting up a loyalty program should be seamless, and we're delighted to know you found it easy. The customization options are indeed fantastic! 🎨 It's awesome that you can reward your customers for various actions, creating a more engaging shopping experience. 🛍️ We appreciate your recommendation and look forward to continuing to support your store's success! 🌟

Best Regards,
Sophie
Loloyal Customer Support 🌟

June 19, 2024

very easy to set up and prices are reasonable, thanks!

OTIS VITO
United States
1 day using the app
Channelwill replied June 21, 2024

Hello There,

Thank you for taking the valuable time to leave a review. We at the Loloyal team are delighted to hear you found setting up our service easy and that our competitive pricing met your expectations.

Your satisfaction is our top priority. We're always looking for ways to improve and would appreciate any specific feedback you might have on how we can further enhance your experience with Loloyal. Do you have suggestions for new features or areas where our support team could be even more helpful?😊

We look forward to hearing from you!

April 25, 2024

Nova was super helpful and fast to respond with our request.

Hansfords Menswear
United Kingdom
About 2 months using the app
Channelwill replied April 27, 2024

Thank you for your feedback! We're thrilled to hear that Nova was able to assist you quickly and effectively. We take pride in providing excellent service, and we're glad Nova could meet your expectations. If there's anything else you need, feel free to reach out. We're always here to help! 🥰

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

June 26, 2024

Great customer service! Sophie was great to work with and answered all my questions

Wave and Wag
United States
13 minutes using the app
Channelwill replied June 28, 2024

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our customer service and that Sophie was able to assist you effectively. Providing excellent customer service is very important to us, and it's fantastic to know that all your questions were answered. I'll be sure to pass along your kind words to Sophie.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Best regards,

Kim|Loloyal Support Team of Channelwill

May 4, 2024

My impression so far...wow. This is the fifth loyalty app I have downloaded, and I felt this was the closest to what we wanted for our store. It was 8:30pm on a Saturday (small business owners, you feel me) and I submitted an inquiry on chat, thinking I would receive a reply the following business day and immediately there was someone there. Quick, friendly, and informative answers. Then I ran into an issue and specifically said it wasn't urgent, however they immediately jumped into the backend of my store and had it resolved in minutes. Given the look, functionality, and outstanding support with this app, I know I made the right decision.

Better Pets Today
United States
About 2 hours using the app
Channelwill replied May 5, 2024

Wow! Thank you so much for sharing your incredible experience with Loloyal. We're absolutely thrilled to hear that we were able to exceed your expectations and provide you with the support you needed, even on a Saturday evening!

As fellow business owners, we completely understand the importance of timely assistance, and we're delighted that our team was able to be there for you when you needed us. Providing quick, friendly, and informative support is a top priority for us, and we're thrilled to hear that you found our team to be so responsive and helpful.

We're also glad to hear that you're impressed with the look and functionality of our app. We've put a lot of effort into creating a solution that meets the needs of businesses like yours, and it's wonderful to hear that we're on the right track.

If you ever have any further questions, need assistance, or just want to chat, please don't hesitate to reach out. We're here to help you every step of the way, and we're excited to continue supporting your store's success!

Thank you again for choosing Loloyal, and we look forward to serving you for many years to come.

Best Regards,

Kim|Loloyal Support Team

April 21, 2024

I was fully helped. Thanks Nova

STYLEJTDESIGNS
Germany
About 1 year using the app
Channelwill replied April 22, 2024

Thank you for your wonderful feedback! You're very welcome! We're glad Nova could assist you fully. Providing excellent support and a user-friendly experience are top priorities for us. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Best Regards,

Kim|Loloyal Support Team

February 22, 2024

just installed the app, It is very user friendly, and the customer support is friendly and very willing to help, seems great so far

The Diva Goddess
United States
About 2 months using the app
Channelwill replied February 26, 2024

Thank you for your review! We're thrilled to hear that you find our app user-friendly and that you had a positive experience with our customer support team. Your satisfaction is our priority, and we're committed to providing excellent service and assistance whenever you need it. If you have any further questions or feedback, please don't hesitate to reach out. We appreciate your support!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟