Reviews (1,105)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.

March 21, 2024

It is a good app but PLUS points to their live chat support who is accommodating and kind.

Cheaper Buy The Dozen
Australia
8 months using the app
Channelwill replied March 22, 2024

Thank you for the positive feedback! 😊 It is delighting to hear that you found our application goodand our customer service accommodating and kind! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀 Happy using our App!

Best Regards,
Kim
Loloyal Customer Support 🌟

February 22, 2024

just installed the app, It is very user friendly, and the customer support is friendly and very willing to help, seems great so far

The Diva Goddess
United States
About 2 months using the app
Channelwill replied February 26, 2024

Thank you for your review! We're thrilled to hear that you find our app user-friendly and that you had a positive experience with our customer support team. Your satisfaction is our priority, and we're committed to providing excellent service and assistance whenever you need it. If you have any further questions or feedback, please don't hesitate to reach out. We appreciate your support!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

May 5, 2024

Very good customer support. Always been prompt in solving and answering the questions.

Auzz Trinklets N Krafts
Australia
About 2 months using the app
Channelwill replied May 7, 2024

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer support team and that we've been able to assist you promptly with your questions and concerns.

If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thanks again for choosing Loloyal, and we look forward to continuing to serve you in the future.

Best regards,

Kim|Loloyal Support Team

August 2, 2024

good support

INFINITYYWORLDWIDE
Switzerland
32 minutes using the app
Channelwill replied August 3, 2024

Thank you for your kind words! 😊 We're thrilled to hear you had a positive experience with our support team. If you need any further assistance, we're always here to help! 🙌✨

Best regards,
Sophie|Loloyal Customer Support of Channelwill

April 19, 2024

Customer service has been awesome customizing everything upon request.

Social Spark
United States
About 2 months using the app
Channelwill replied April 20, 2024

We're thrilled to hear that you've had an awesome experience with our customer service team! 🎉 It's our pleasure to customize everything to your liking. If you ever need further assistance or have more requests, don't hesitate to reach out. We're here to help! 😊🛠️

Best Regards,
Sophie|Loloyal Support Team

August 6, 2024

还不错。

YUNDOOM
China
6 days using the app
Channelwill replied August 7, 2024

感谢您的评论! 😊 我们很高兴您对我们的服务感到满意。如果您有任何建议或需要帮助,请随时告诉我们。🙏

致以最诚挚的问候、
Sophie|罗洛亚 Channelwill 客户支持

April 25, 2024

Nova was super helpful and fast to respond with our request.

Hansfords Menswear
United Kingdom
About 2 months using the app
Channelwill replied April 27, 2024

Thank you for your feedback! We're thrilled to hear that Nova was able to assist you quickly and effectively. We take pride in providing excellent service, and we're glad Nova could meet your expectations. If there's anything else you need, feel free to reach out. We're always here to help! 🥰

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

April 21, 2024

I was fully helped. Thanks Nova

STYLEJTDESIGNS
Germany
About 1 year using the app
Channelwill replied April 22, 2024

Thank you for your wonderful feedback! You're very welcome! We're glad Nova could assist you fully. Providing excellent support and a user-friendly experience are top priorities for us. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Best Regards,

Kim|Loloyal Support Team

January 11, 2024

Still working on building the app but the customer support has been top notch! I would make sure that you make a test account before launch to ensure that you don't have any kinks to work out.

Earthline Customs
United States
6 days using the app
Channelwill replied January 13, 2024

Thank you for sharing your experience with us! Please know that, we, the customer support are always happy to assist you anytime 🥰 We greatly appreciate your valuable feedback and are thrilled to know that you had a positive experience with us.

We're here to ensure your satisfaction, and your feedback is instrumental in helping us achieve that goal. Once again, thank you for choosing us, and we look forward to serving you again in the future.

Best regards,
Kim|Loloyal Reward Team

Edited June 15, 2024

Howdy. Wonderful app. Easy to toggle button, is a hit with customers. It has a high CTR and makes the distribution of a discount a breeze.

Love Light Minnesota
United States
About 1 month using the app
Channelwill replied February 22, 2024

🌟 Thank you for the stellar five-star review! We're thrilled to hear that you had a positive experience. If you ever need assistance or have further feedback, feel free to reach out. 😊✨

Best regards,
Nona💗
Loloyal Customer Support 🌟