Reviews (1,100)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer retention and engagement through its loyalty programs. They appreciate its user-friendly interface, customizable features, and multilingual support. The seamless integration with Shopify and the value of the free plan are also noted. Exceptional customer support, with staff like Nova and Kim, is frequently highlighted for responsiveness and helpfulness. Merchants find the app offers comprehensive features, fair pricing, and excellent support, making it a top choice for loyalty programs on Shopify.
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I have just had the most appalling chat with Sophie that I can't believe even happened. She just continued to argue with me even after I asked to speak to someone else several times. The issue started when my customer didn't receive their points for their birthday.
My customers birthday was on 11 June. She input her details on 21 April (50 days before her birthday) This app says you must enter your birthdate at least 30 days prior to your birthday in order to receive the points. I have a whole transcript of an argument with Sophie trying to explain that 50 days is AT LEAST 30 days before her birthday. Sophie insists that in order to receive birthday points the customer had to input their birthday WITHIN 30 days of their birthday.
We went around in circles I don't know how many times. She even sent me a screenshot of the Oxford dictionary trying to prove her point but which actually proved mine. The upshot of all this is they have lost a customer. I'm still in shock about the terrible service.
They need to update the instructions from "Customers must enter their birthday at least 30 days in advance to receive birthday points." to say WITHIN 30 days NOT AT LEAST 30 days.
Dear Valued Customer,
We apologize for the unpleasant experience you had with me on our customer service team. I understand your frustration regarding the issue with your customer's birthday points and we take full responsibility for the miscommunication that occurred.
Upon reviewing the situation, we have updated our instructions to clarify that customers must input their birthday within 30 days of their birthday in order to receive the points. We appreciate your feedback and will use it to improve our services in the future.
We hope to have the opportunity to regain your trust and business in the future.
Sincerely,
Sophie | Loloyal Support
nice one i like this app for my store its very good, Great service. very helpful in each and every need. I recommend this app
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
great and efficient customer service. eager to assist and corrected my issue with ease. very responsive as well
Thank you for the wonderful review and for taking the time to share your feedback. Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
Great customer service - still trying the app out...but what I see so far is truly great!! Can't wait to see what this app can do for my site!
très bonne application, et support très réactif merci à Mariadel :)
Je recommande d'utiliser Loloyal
Merci
Merci pour la merveilleuse critique et d'avoir pris le temps de partager vos commentaires. Notre priorité est le client service et nous sommes ravis d'avoir rencontré cette marque! Des clients comme vous font de notre travail un plaisir. Merci beaucoup, si vous avez besoin d'aide, n'hésitez pas à nous contacter.
-Mariadel
The customer service was outstanding and all of my questions were answered quickly and thoroughly. The representative I dealt with was extremely helpful and went above and beyond to ensure that my experience was positive.
Not only was the service great, but their product exceeded my expectations.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
服務非常好，客服動作很有效率，也明白我要什麼，知道我的問題和困難，態度也超熱情。
軟體都是免費的，要更高的功能再升級就可以，對於新創小公司非常夠用。
Catherine 的協助讓我很輕鬆可以完成我的目標，非常感激喔~
I like the app it is great.I have use it for the purpose it meant and i know it will give me great result in my shop
Fast and professional help thumbs up
Your support means the world to us, and we're immensely grateful for your unwavering commitment. Your kind words and encouragement have been a driving force in our journey, and we're excited to keep delivering the best we can.😇We're incredibly grateful for your 5-star rating! Your support means the world to us. Your support means the world to us.💞
-Nona|Loloyal Team💗
good customer support, thanks to Mariadel today got the set up sorted. I think they restrict the functions quite a bit - until you do the paid version. But for us, we decided to go ahead to try for there are both online and offline customers going to come in
Thank you for taking the time to write your feedback! It's an honor for us to provide excellent service to you. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~
- Mariadel