Reviews (1,108)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.

December 23, 2023

Handled my issue very quickly, definitely the best software and service I've used so far!

S.Leg 短腿選品
Taiwan
3 days using the app
Channelwill replied December 26, 2023

Thank you for your kind words and the 5-star review! We truly appreciate your feedback and are glad we could swiftly address your concern. In order to ensure recognition for their exceptional support, could you please provide us with additional details or the approximate time frame when you reached out for assistance? This will help us identify the agent who provided you with such excellent service ;). Thank you once again for your feedback!

Best regards,
Loloyal Support Team

April 3, 2023

Great value for the price. Simple and nice designed. Perfect assistance from the team (Sophie & Mariadel)

SO'CUP
United Arab Emirates
3 days using the app
Channelwill replied April 3, 2023

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.

- Mariadel

February 12, 2023

Fantastic! Your support service is efficient and distinctive, with quick and friendly responses. !!!

ROKR
Canada
3 days using the app
Channelwill replied February 12, 2023

We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.

-Mariadel

November 28, 2022

Amazing app and help and support. Thanks Mariadel. Totally appreciate your help ♥
One of the must have apps at all

Kidzora
United Kingdom
3 days using the app
Channelwill replied November 29, 2022

Dear firends at Kidzora,

Thank you for your kind and really encouraging comment. That really encourages us to keep on improving our app and giving you better support!

If there's anything else don't hesitate to let us know~

Thanks again.😘

Best regards,
Loloyal Team

Edited November 26, 2022

Great customer service with Mariadel! Very good app especially for small and medium businesses. Easy support even on Saturday evening.

Liza Veta
United Kingdom
2 days using the app
Channelwill replied November 27, 2022

Dear firends at Liza Veta,

Thank you for your kind and really encouraging comment. That really encourages us to keep on improving our app and giving you better support!

We hope to help each merchant grow their business.

If there's anything else don't hesitate to let us know~

Thanks again.😘

Best regards,
Loloyal Team

February 11, 2023

Super fast response. Super helpful and had my issue fixed in less than 5 minutes on a weekend! 10/10 recommend.

Woody Bee Creations
United States
2 days using the app
Channelwill replied February 12, 2023

We appreciate you taking the time to write such a great review and providing your thoughts.We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel

Edited December 15, 2022

Customer service, Catherine is very professional. We are in Taiwan we use Traditional Chinese , she can help us very fast and precise and provid great suggestuon to us.

其來牧場
Taiwan
2 days using the app
Channelwill replied December 15, 2022

We are happy to serve you well, thank you for supporting us. If you have a further query feel free to contact us.
-Catherine

December 17, 2022

toller support!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vinoll
Germany
2 days using the app
Channelwill replied December 18, 2022

Vielen Dank für die Bewertung, wir helfen Ihnen gerne bei Ihrem Problem. Wenn Sie erneut Hilfe benötigen, können Sie sich jederzeit an uns wenden.
-Mariadel

February 25, 2023

Réponses très rapide de la part du service client. L'application est simple d'utilisation et très efficace. Je recommande pour les business qui cherche à développer l'engagement des clients.

Daepop
France
2 days using the app
Channelwill replied February 26, 2023

Nous apprécions vos aimables paroles et le temps que vous avez pris pour nous faire part de vos commentaires. Le service client est notre première priorité, nous sommes donc ravis de l'avoir rempli ! Votre entreprise rend notre travail gratifiant. Je l'apprécie sincèrement.
-Mariadel

July 21, 2023

very great service and response time! had everything set up super fast! Nona was very helpful throughout

couletteco
Singapore
2 days using the app
Channelwill replied July 22, 2023

Thank you for your review, Rachel! We are thrilled to hear that you had a great experience with our service and that Nona was able to assist you effectively. 💗We appreciate your feedback and hope to continue providing you with excellent service in the future.💗
-nona🌻