Reviews (1,101)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and engagement through its loyalty programs. They appreciate its user-friendly interface, customizable features, and multilingual support. The seamless integration with Shopify and the value of the free plan are also noted. Exceptional customer support, with staff like Nova and Kim, is frequently highlighted for responsiveness and helpfulness. Merchants find the app offers comprehensive features, fair pricing, and excellent support, making it a top choice for loyalty programs on Shopify.

November 13, 2022

I am truly impressed with the customer support service and also this is a free app (did not expect this too). In short: Recommended to install and use

Root Rotation
Vietnam
4 days using the app
Channelwill replied December 2, 2022

Hi,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success! ✨🥂

Catherine | Loloyal Team

January 20, 2023

very useful app. you can translate in your own language and custom colors and themes. assistance very helpful too.

Hyggekrog - Candle&Co
Italy
3 days using the app
Channelwill replied January 22, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.

-Christina

February 27, 2023

Still at the testing phase but this app seems perfect to handle our loyalty program. The level of customization of the interface seems great and everything can be translate in your own language.
On top of it, support was super responsive. Great experience!

京都 ちきりや
Japan
3 days using the app
Channelwill replied February 27, 2023

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if
you have any problems.
-Mariadel

February 24, 2023

We have been paying other company approx $290 USD every month, same functionality feature which we use are provided by Loloyal and at no cost, good job Loloyal for helping merchant by providing this app and with great customer service. Yes we are keen to use more services from your company in the future even if it is paid. Thank you

DominionRoadPharmacy
New Zealand
3 days using the app
Channelwill replied February 25, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.

-Catherine

August 27, 2023

Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue.

I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points.

What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.

ZypherTrading
United States
3 months using the app
Channelwill replied August 28, 2023

Hello There,

We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission.

We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again.

In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding.

Thank you for your continued support.

Best regards,
Nona- Customer Service Supervisor

November 7, 2022

Just installed the app, so need to try it first, but Mariadel from support was very helpful in answering all my questions. Please add Polish language to your app!

Ahoj Kawka!
Poland
3 days using the app
Channelwill replied December 3, 2022

Thank you so much for taking the time to leave us this review, we are glad to be of service to you.

Loloyal Team

May 28, 2023

售后回复很快 ,有问题能及时解决,谢谢 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

fall-in&co
Japan
3 days using the app
Channelwill replied May 28, 2023

感谢您的客气话以及您花时间提供反馈。客户服务是我们的首要任务,因此我们很高兴我们实现了它!您的业​​务使我们的工作变得有价值。我由衷地感谢它。

- Nona

November 15, 2022

Great app! Mariadel helped me twice already and her support was fenomenal! I would definitely recommend trying it out if you want to get more engaged with your customers!

ELKEN
Sweden
3 days using the app
Channelwill replied December 1, 2022

Hi,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success! ✨🥂

Catherine | Loloyal Team

January 2, 2023

Awesome customer service, super-fast response! Mariadel was extremely helpful and helped me get exactly what I needed. Thanks!

little wild crowns
United States
3 days using the app
Channelwill replied January 3, 2023

We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel

April 3, 2023

Great value for the price. Simple and nice designed. Perfect assistance from the team (Sophie & Mariadel)

SO'CUP
United Arab Emirates
3 days using the app
Channelwill replied April 3, 2023

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.

- Mariadel