Reviews (1,108)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.
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I am truly impressed with the customer support service and also this is a free app (did not expect this too). In short: Recommended to install and use
Hi,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Cheers to more success! ✨🥂
Catherine | Loloyal Team
very useful app. you can translate in your own language and custom colors and themes. assistance very helpful too.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Christina
Still at the testing phase but this app seems perfect to handle our loyalty program. The level of customization of the interface seems great and everything can be translate in your own language.
On top of it, support was super responsive. Great experience!
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if
you have any problems.
-Mariadel
We have been paying other company approx $290 USD every month, same functionality feature which we use are provided by Loloyal and at no cost, good job Loloyal for helping merchant by providing this app and with great customer service. Yes we are keen to use more services from your company in the future even if it is paid. Thank you
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Catherine
Just installed the app, so need to try it first, but Mariadel from support was very helpful in answering all my questions. Please add Polish language to your app!
Thank you so much for taking the time to leave us this review, we are glad to be of service to you.
Loloyal Team
售后回复很快 ，有问题能及时解决，谢谢 ！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！
感谢您的客气话以及您花时间提供反馈。客户服务是我们的首要任务，因此我们很高兴我们实现了它！您的业务使我们的工作变得有价值。我由衷地感谢它。
- Nona
My impression so far...wow. This is the fifth loyalty app I have downloaded, and I felt this was the closest to what we wanted for our store. It was 8:30pm on a Saturday (small business owners, you feel me) and I submitted an inquiry on chat, thinking I would receive a reply the following business day and immediately there was someone there. Quick, friendly, and informative answers. Then I ran into an issue and specifically said it wasn't urgent, however they immediately jumped into the backend of my store and had it resolved in minutes. Given the look, functionality, and outstanding support with this app, I know I made the right decision.
Wow! Thank you so much for sharing your incredible experience with Loloyal. We're absolutely thrilled to hear that we were able to exceed your expectations and provide you with the support you needed, even on a Saturday evening!
As fellow business owners, we completely understand the importance of timely assistance, and we're delighted that our team was able to be there for you when you needed us. Providing quick, friendly, and informative support is a top priority for us, and we're thrilled to hear that you found our team to be so responsive and helpful.
We're also glad to hear that you're impressed with the look and functionality of our app. We've put a lot of effort into creating a solution that meets the needs of businesses like yours, and it's wonderful to hear that we're on the right track.
If you ever have any further questions, need assistance, or just want to chat, please don't hesitate to reach out. We're here to help you every step of the way, and we're excited to continue supporting your store's success!
Thank you again for choosing Loloyal, and we look forward to serving you for many years to come.
Best Regards,
Kim|Loloyal Support Team
Great app! Mariadel helped me twice already and her support was fenomenal! I would definitely recommend trying it out if you want to get more engaged with your customers!
Hi,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Cheers to more success! ✨🥂
Catherine | Loloyal Team
Awesome customer service, super-fast response! Mariadel was extremely helpful and helped me get exactly what I needed. Thanks!
We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
Customer support is always super helpful.
Thank you for your kind words about our customer support team! We strive to provide excellent service and assistance to all our customers, and we're delighted to hear that you found our support helpful. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.
Best regards,
Mariadel // Loloyal Support 💫