Reviews (980)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this loyalty and referral app for its high customizability, seamless integration, and fair pricing. They value the control over points and rewards, as well as the ease of setup and compatibility with other apps. The live chat feature and responsive customer service are also praised. Merchants commend its user-friendly layout, ability to manage customer points, and reliability, describing it as cost-effective and robust.
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I am still trying to figure this out. I will update my review when I get it finished. I have not had any luck as of yet.
Hi Bittersweet Herb Farm,
Thank you very much for taking your valuable time to leave a review for us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Please don't hesitate to contact us again if you encounter problems or difficulties, we are so willing to help. You can reach us through our email and also via 24/7 live chat.
Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Loloyal Team
i think there are a few paid reviews in here.... functionality - this app works very well. but the translated english, which you cannot change, is so horrifically broken that it will actually confuse your customers. "$25 off if collection of all" <- that doesnt even make sense. really wish they would fix that, but this is intentionally causing uncertainty and questions for customers. with the language issues in place, its a completely useless app.
Hi Upgrade Keyboards,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. Kindly note that our Development Team has already resolved your concern. Please know that we appreciate the opportunity to work with you to fix this matter, and we are ready to answer any questions or address any concerns you may have.
Also, you can reach us through our email and also via 24/7 live chat. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Loloyal Team
Too early to tell but the features in the free plan are pretty good. I will update once my rewards program is up and running.
Thank you for your feedback! We appreciate your interest in our app and look forward to hearing more about your experience once your rewards program is launched. Don't hesitate to reach out if you have any questions or need assistance along the way.
-Nona💗
I asked seven times over the course of 35 minutes to confirm the price. Let me be clear: this app isn't free. But they also refuse to reveal the actual cost. They kept saying "it's free for now for you to see all the features" over and over. So they wanted me to set everything up, invest my time and energy, for an app that could be $5 or $500 a month. Deceitful. I still haven't been told the cost, either.
Thank you for taking the time to leave us a review. We really appreciate your feedback.
I'm sorry that our customer service can't answer your questions perfectly, but I believe this is in a responsible attitude towards you.
Before the pricing strategy comes out, we won't promise our customers in advance.
In addition, we provide a very simple novice guide and a wealth of multilingual templates, so you don't need to spend a lot of time setting it up, which can usually be completed in a few minutes.
Again, thank you for your review and I look forward to connecting with you to resolve these issues.
Andy
Product Manager
So far very impressed with this app, especially for the price! I'm hoping it'll lead to more sales for my store
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Mariadel
Thank you for the fantastic 5-star review! We appreciate your support and look forward to serving you again soon!
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!
Best regards,
Kim
Loloyal Customer Support 🌟
Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!
Best regards,
Kim
Loloyal Customer Support 🌟
Thank you for the fantastic 5-star review! We appreciate your support and look forward to serving you again soon!
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
Thank you for the fantastic review! We appreciate your support and look forward to serving you again soon!
Best regards,
Kim💗
Loloyal Customer Support 🌟