Reviews (370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.
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So far, it's all I could have asked for a subscription app--easy to set up, communicates with customers and gives me statistics and feedback. If you have a business and need to set up customers for an easy, regular buy-back, this is perfect!
Thank you for the kind words! Yes, our aim is to empower DTC brands with all possible statistics.
Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
This is my first subscription product and Loop is exactly what I needed. Plus, their customer service and tech support are terrific! Their help in getting things set up was awesome. Highly recommend.
Thanks for this amazing review! We are very excited that you chose us as your subscriptions app (now we are partners invested in your growth!).
Happy that you were pleased by our support. Feel free to DM us or drop us a message in case you face any issue.
Thanks,
Team Loop
The support from this app is amazing. We are not technically inclined and Loop helped us from start to finish. They also helped us to customize for our needs. The app is great and the service is stellar!
Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. We are glad that you liked the customization.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
I am new to e-commerce, and am SO GLAD to be working with shopify! The platform is simple to use, easy to manage, and fun to work with. Customer support has been outstanding. I'm learning as I go, and have seen excellent returns on our investment. Business is booming! Thank-you team!
We wish you the best for the business!
We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
Service is 100 stars!
Since migrating from Recharge app, subscriptions are up 46 percent in two weeks.
I love this app, and the team are amazing.
Thanks guys, have been wanting to move for a long time, Im really glad I did.
Thank you for the kind words and the shout-out, Team Wholistically Healthy!
This review made our day! We are very excited that we were able to help you with your subscriptions growth 🚀
Super happy that you decided to make the switch 😊
We are always a message away to help you with anything :)
Cheers,
Team Loop
Just started using this app, needed a tiny bit of help from support and so far it's running flawlessly! They were quick to respond and guided me through some coding edits to make it work with our store.
Thank you for your review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
ROAST LAB COFFEE ROASTERS - We have just migrated our subscribers over to Loop and we're loving this app! The support from the team is amazing. They are extremely responsive to feature requests and nothing is ever too much trouble. Everything we have asked for so far has been implemented into the app. The team have also been helping us to grow our number of subscribers. We highly recommend this app and the customer service is very personal which we value as a small business.
Thank you Team Roastlab for making the switch to our app! We are glad that you were satisfied with our support.
Thanks,
Team Loop
Exceptional support and goes the extra mile to boost our retention. Their commitment to going above and beyond in assisting us with our subscription and retention efforts has been truly exceptional.
Highly recommended for outstanding results!
Thank you for the kind words, Team TruHeights! 😊
We are so happy that you chose us as your subscriptions parter for long-term growth 🚀
Can't wait to work on some more amazing retention campaigns and subscription growth ideas 💪
Yes! We will always be committed to your subscription growth :)
Cheers,
Nihal and Team Loop
We had a subscription option available on our website for a while, over a year now, and we used competitor's app for recurring orders first, but over the time it created a lot of accounting issues that made us look for a change.
The way other apps work - they create hidden, duplicated listings of all SKUs which are not visible for customers, but are existing in the system, and when customers place recurring order, the duplicated SKU is being sold. Because of that, stock level is not synchronised automatically, so we had situations when the item is sold out, but recurring SKU is still active, and customers' orders are not being stopped, and as a result we don't have stock to fulfil the order. Same goes for any changes on the product, whenever you make any, you need to go back to recharge app and re-sync the products.
But, the main issue for us began as we started working with Unleashed stock management software. In Unleashed you can't have two products with the same SKUs, the orders are being imported automatically from Shopify, so all of the recurring orders had errors and didn't get imported. This has caused huge discrepancies in the stock levels on the platform vs in real life. I did a research on different apps and Loop turned to be the only one which could solve all mentioned issues. Loop creates recurring orders on existing SKUs instead of duplicating them, so that if you make any changes or some product goes out of stock, all information is already there and up to date. And of course, all orders were imported to Unleashed correctly as soon as we switched.
Thank you for this wonderful and detailed review, Flawsome team!
We are so happy that you made the decision to switch to our app and we were able to resolve all your queries!
Thanks,
Team Loop
Excellent platform and amazing customer service! They are always there to help with questions or concerns.
Thank you for this amazing review, Team WeightCare!
We are super excited that you chose Loop as your subscriptions growth partner.
More subscriptions power to you 🚀
Team Loop