Reviews (593)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, praising its user-friendly interface and robust features like product swaps, upsells, and gift options. They credit it for boosting subscription growth and retention, noting its seamless integration and stable performance. The customer support is highlighted as responsive and helpful, aiding in smooth transitions from other services and operational enhancements.

Edited December 12, 2025

An incredible support team who goes above and beyond to help fix issues or help understand the data. Especially Aditya who has been great to work with!

Rise Coffee
United Kingdom
About 2 years using the app
Loop Solutions Inc replied October 20, 2023

Thank you the kind words and shout-out, Team Rise Coffee! 😇

We are very excited and happy that you decided to migrate to Loop 🚀

Can't wait to run some exciting retention and subscription growth campaigns with your team.

Cheers,
Team Loop

Edited May 12, 2025

Really great and quick support from our dedicated account manager Saurav Singh. Thanks you so much.

Cords Club
United States
Almost 2 years using the app
Loop Solutions Inc replied June 7, 2024

Thank you so much, Team Cords Club! We're thrilled to hear that our support has been helpful. We're here to assist you anytime :)

March 7, 2024

Great product, fantastic customer service and fast resolution of issues. I highly recommend it.

Pure Fungi
United Kingdom
Almost 2 years using the app
Loop Solutions Inc replied March 18, 2024

Thank you for your kind words, Team Pure Fungi!

We're thrilled to hear that you're happy with our product and customer service. Your recommendation means a lot to us, and we're committed to continuing to provide fast resolutions to any issues that may arise. Thank you for choosing us!

Cheers,
Team Loop

November 15, 2024

Incredibly fast response time, reliable, and helpful from start to finish

VMI Sports
United States
Almost 2 years using the app
Loop Solutions Inc replied November 19, 2024

Thank you, Team VMI Sports!

Our team is always happy to help :)

August 26, 2024

Great app and amazing service. They went beyond the call of duty to fix something we did not know how to fix. Highly recommended.

ZenRenu
Canada
Over 1 year using the app
Loop Solutions Inc replied August 29, 2024

Thank you for your kind words, Team ZenRenu! We're thrilled to hear you had a great experience with our app and service. We're always here to help—your recommendation means a lot! :)

Edited July 9, 2024

Working with Loop Subscription has been a breeze! Manan graciously helped with every step of the way in regards to my questions. Highly recommend!

Biodynamic Coffee
Canada
Over 1 year using the app
Loop Solutions Inc replied February 24, 2023

Super excited to work with you, Team Biodynamic Coffee! We are so happy that you chose us as your subscriptions growth partner.

Yes, our customer portal and widget design is 100% customizable! Our features are not only innovative, but practical as well.

Thanks,
Team Loop

Edited January 5, 2026

Great customer service, agents are always helpful. They'll make sure you have a clear and complete solution to whatever problem may arise.

Patron Saint
United States
Over 1 year using the app
Loop Solutions Inc replied September 9, 2024

Thank you for the 5-star review, Team Patron Saint! We’re glad you're enjoying our support. Feel free to reach out if you need any assistance. :)

February 1, 2024

the customer service is great.. I'm still figuring out the app, but seems to be working well..

Dr. Sarah's Essentials
United States
Over 1 year using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your feedback! We're glad you're enjoying the app and our customer service. If you have any questions or need further assistance, we're here to help. Your satisfaction is our goal! 🌟

Team Loop

December 2, 2024

Got great customer service from Manan today! He was knowledgeable, patient and was able to resolve my issue quickly. He didn't rush me and made sure I understood my "next steps" before he disconnected our chat. Thanks Manan!!

SONO Supplies
United States
About 1 year using the app
Loop Solutions Inc replied September 16, 2025

Manan is truly grateful for your kind words! We’re thrilled that he could help you with your issue and make sure everything was clear. We’re always here to support you—thanks for being awesome! 🙌🚀

- Loop team

June 11, 2024

I love loop subscriptions. Their support Is also second to none and are great at helping with any requests I have.

Bare Ayr
United Kingdom
About 1 year using the app
Loop Solutions Inc replied June 13, 2024

Thank you, Team Bare Ayr! We're thrilled you love Loop Subscriptions and our support team. We're always here to help with any requests. :)