Reviews (376)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

October 16, 2023

Service is 100 stars!
Since migrating from Recharge app, subscriptions are up 46 percent in two weeks.

I love this app, and the team are amazing.
Thanks guys, have been wanting to move for a long time, Im really glad I did.

Wholistically Healthy
Australia
4 months using the app
Loop Solutions Inc replied October 17, 2023

Thank you for the kind words and the shout-out, Team Wholistically Healthy!

This review made our day! We are very excited that we were able to help you with your subscriptions growth 🚀

Super happy that you decided to make the switch 😊

We are always a message away to help you with anything :)

Cheers,
Team Loop

September 10, 2021

Just started using this app, needed a tiny bit of help from support and so far it's running flawlessly! They were quick to respond and guided me through some coding edits to make it work with our store.

OTF Canada Distribution Inc.
Canada
4 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for your review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

July 12, 2023

Exceptional support and goes the extra mile to boost our retention. Their commitment to going above and beyond in assisting us with our subscription and retention efforts has been truly exceptional.

Highly recommended for outstanding results!

TruHeight
United States
4 months using the app
Loop Solutions Inc replied July 13, 2023

Thank you for the kind words, Team TruHeights! 😊

We are so happy that you chose us as your subscriptions parter for long-term growth 🚀

Can't wait to work on some more amazing retention campaigns and subscription growth ideas 💪

Yes! We will always be committed to your subscription growth :)

Cheers,
Nihal and Team Loop

January 7, 2022

We had a subscription option available on our website for a while, over a year now, and we used competitor's app for recurring orders first, but over the time it created a lot of accounting issues that made us look for a change.
The way other apps work - they create hidden, duplicated listings of all SKUs which are not visible for customers, but are existing in the system, and when customers place recurring order, the duplicated SKU is being sold. Because of that, stock level is not synchronised automatically, so we had situations when the item is sold out, but recurring SKU is still active, and customers' orders are not being stopped, and as a result we don't have stock to fulfil the order. Same goes for any changes on the product, whenever you make any, you need to go back to recharge app and re-sync the products.
But, the main issue for us began as we started working with Unleashed stock management software. In Unleashed you can't have two products with the same SKUs, the orders are being imported automatically from Shopify, so all of the recurring orders had errors and didn't get imported. This has caused huge discrepancies in the stock levels on the platform vs in real life. I did a research on different apps and Loop turned to be the only one which could solve all mentioned issues. Loop creates recurring orders on existing SKUs instead of duplicating them, so that if you make any changes or some product goes out of stock, all information is already there and up to date. And of course, all orders were imported to Unleashed correctly as soon as we switched.

Flawsome! drinks
United Kingdom
4 months using the app
Loop Solutions Inc replied July 2, 2022

Thank you for this wonderful and detailed review, Flawsome team!
We are so happy that you made the decision to switch to our app and we were able to resolve all your queries!

Thanks,
Team Loop

April 11, 2023

Excellent platform and amazing customer service! They are always there to help with questions or concerns.

WeightCare
United States
4 months using the app
Loop Solutions Inc replied April 12, 2023

Thank you for this amazing review, Team WeightCare!
We are super excited that you chose Loop as your subscriptions growth partner.

More subscriptions power to you 🚀
Team Loop

September 6, 2022

Loop is perfect for what we need for all of our subscription boxes. The support team have been amazing, and have gone above and beyond helping us to migrate over from another subscription provider. We have tried 2 other subscription apps and Loop is head and shoulders above the rest in terms of support and functionality.
I would 100% recommend!

Little Fawn Box
United Kingdom
4 months using the app
Loop Solutions Inc replied September 7, 2022

Thank you team Little Fawn Box! This review made our day!

Thanks,
Team Loop

December 24, 2022

Best subscriptions app in the game!

Loop provides unmatched features, next level support and is constantly getting better. This will be the #1 Subscriptions App and will set the gold standard for Shopify.

CampusProtein.com
United States
4 months using the app
Loop Solutions Inc replied December 25, 2022

This made our Christmas eve! Thank you Team CampusProtein!

More growth to you 🚀💪

January 12, 2023

There are nothing but great things to say about Loop. The customer service is by far the best and you really do get white-glove treatment. The migration process was seemless and we were able to bring our vision to life with Loops custom components. Thank you Loop and we look forward to seeing our subscriptions grow.

Utiva USA
Canada
4 months using the app
Loop Solutions Inc replied January 13, 2023

Thanks for this amazing review, Team Utiva! We look forward to the same.
Your subscriptions soaring is our 2023 mission 📈 💪

Thanks,
Abel & Team Loop

April 17, 2023

This app is very easy to use, many subscription details were thought of in advance. Widget and customer portal customization and subscription service management are top notch. However that's not the greatest advantage of this app. Loop team and the way they support you is just amazing. Really happy to pick Loop from the list of subscription apps.

Picky.lt
Lithuania
4 months using the app
Loop Solutions Inc replied April 17, 2023

Thank you for this amazing review, Team Picky.It!
We are super excited that you chose Loop as your subscriptions growth partner.

More subscriptions power to you 🚀
Team Loop

October 18, 2021

For the price, it's amazing. The support is almost instantaneous. I was responded to via their texting support in about a minute

Kita Star
United States
4 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop