Reviews (594)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, praising its user-friendly interface and robust features like product swaps, upsells, and gift options. They credit it for boosting subscription growth and retention, noting its seamless integration and stable performance. The customer support is highlighted as responsive and helpful, aiding in smooth transitions from other services and operational enhancements.

March 1, 2023

I will totally recommend this app to other as it's pretty well described and easy to play around. Also the costumer service is really helpful and they made things easier for us.

Molly J
United States
7 months using the app
Loop Solutions Inc replied March 2, 2023

Thank you for the recommendation, Team Molly J!
Super excited to have you with us.

More subscription power to you 🚀

Thanks,
Team Loop

January 18, 2024

Loop is a great product to have for subscriptions! The dashboard is easy to understand and the service has a variety of tools for a custom experience. Shoutout to the team behind Loop as well; excellent customer service and responsiveness! We look forward to using Loop for a long time.

Jaspr
United States
7 months using the app
Loop Solutions Inc replied January 22, 2024

Thanks for the awesome shoutout, Team Jaspr! 😊

Super glad you're loving Loop and finding everything easy to use. Big cheers to you for being part of our journey! If you've got any cool ideas or need a hand with anything, just give us a shout.🚀

Cheers🥂
Nihal and Team Loop

May 12, 2023

The best. Seamless experience. We had some pretty complex requests and EVERYTHING was handled promptly and perfectly by the fantastic team at Loop. We have been with recharge for years before this. There is no comparison. These guys are pros - highly recommend. Special shout out to Atul who helped me accomplish something I've been failing to do for years in less than 20 minutes.

Empress Mimi
United Kingdom
7 months using the app
Loop Solutions Inc replied May 14, 2023

Thank you for your kind words 😊! You just made my day, Team Empress Mimi.
Always here to help brands :)

Cheers,
Atul and Team Loop

August 30, 2022

The Subscriptions management system works well, and the team is super helpful in getting everything setup & servicing ongoing issues. Great team that listens to feedback

BoundbyWine
Singapore
7 months using the app
Loop Solutions Inc replied August 30, 2022

Thank you for this amazing review! We are glad that you liked our support! Your feedback is critical for us to build a world-class subscriptions app.

We are here in case you need assistance with anything else.

Thanks,
Team Loop

November 21, 2024

Great product and it was very easy to get onboarded. The support is exceptional. Can't recommend them enough.

Aniwell
United States
7 months using the app
Loop Solutions Inc replied September 16, 2025

Thank you for the awesome review! We’re thrilled to hear that your onboarding was smooth and that our support team made an impact. We’re here to keep helping you succeed with Loop! 🙌

- Loop team

September 22, 2023

Loop has been great to manage subscriptions and retain customers for our company. The support is amazing as well! Highly recommend.

Sprigs Life Inc
United States
7 months using the app
Loop Solutions Inc replied September 25, 2023

Thank you for the kind words & shout-out, Team Sprigs Life!

We are very happy that you chose us as your subscriptions growth partner 🚀

Super excited to work with you on new campaigns to increase subscription and reducing churn 😊

Always here to support you 💪.

Cheers,
Team Loop

October 23, 2023

Very good support by a motivated team

xactnutrition
Canada
7 months using the app
Loop Solutions Inc replied October 25, 2023

Thank you for the kind words and shout-out, Team xactnutrition 😇

We are very happy that you chose us as your subscriptions growth partner!
Excited about future subscription acquisition and retention campaigns 🚀

Cheers,
Team Loop

Edited January 31, 2024

We 100% recommend them for D2C subscriptions.

Features 4.75/5
Customer support 5/5
Problem solving speed 5/5
UI 5/5

dunatura
Germany
7 months using the app
Loop Solutions Inc replied November 20, 2023

Thank you for the review, Team Dunatura :)

Super excited that you chose us as your subscriptions growth partner 🚀. Very happy to have you onboard 💪

Cheers,
Team Loop

April 29, 2024

The Loop team have been absolutely supportive with any questions or problems that we have encountered on our Shopify platform. Super responsive and efficient!

BeMe Wellness
Singapore
7 months using the app
Loop Solutions Inc replied May 1, 2024

Thank you for sharing your lovely feedback, BeMe Wellness!

We're really happy to hear that you are loving Loop and it is great to know that our customer support has been responsive to your needs. Whenever you need us, we're here to assist you!

Cheers,
Team Loop

August 31, 2023

We've previously been on ReCharge and Prive, and Loop is the best so far! The built-in analytics Loop provides and the out-of-the-box customer UX far exceed other competing platforms, and the economics of Loop work better for our small (but growing) business. Since switching to Loop, we better understand who/why/what around our subscription customers and their behavior. We've also seen a drop in customer service tickets related to customer subscription management because our customers are able to navigate their portals easily. Loop is easy and makes growing a subscription channel easy!

2Betties
United States
7 months using the app
Loop Solutions Inc replied September 4, 2023

Thank you for this kind words and this shout out, Team 2Betties :)

Perfect start to the week 💪 🚀

That's what we had in mind when we made the product- Brands are able to get a better understanding of their subscription business and also make subscription management completely self-serve.

Always a message away for your support :)

Cheers,
Team Loop