Reviews (760)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
August 8, 2023

Migrated to Loop from Recharge and like it a lot more so far. App is easy to set up and the team is very helpful with migrating over customers and getting everything onboarded. My only complaint is that I wish it had a feature that automatically emails customers if the product they're subscribed to changes in price and gives them the option to opt-out. Other than that, I think they are a great solution.

ExpressMed
United States
About 2 months using the app
Loop Solutions Inc replied August 10, 2023

Thank you for your kind words, Team ExpressMed!

We're delighted to hear that you've made the switch to Loop from Recharge and are finding our app to be a better fit for your needs. Very happy to know that the app setup and onboarding process have been smooth for you :)

We truly appreciate your feedback regarding the feature you mentioned about automatic price change notifications for subscribed products. We understand how valuable such a feature can be for your business and the convenience it offers to your customers. Rest assured, we've taken note of your suggestion and have passed it along to our product team for consideration.

Your satisfaction is our priority. We're here to continuously improve and provide you with solutions that meet your requirements. If you have any more insights or ideas, feel free to share them – we're all ears!

Thanks again for choosing Loop as your subscription solution. We're excited to continue supporting your DTC brand's journey 🚀

Cheers,
Team Loop

August 8, 2023

The Loop team have been AWESOME to deal with. We are new to subscriptions on our store and their customer service has been next-level. I bombarded them (and continue to now) with questions to help us set up and optimize our subscription program and they continually go out of their way to make things work flawlessly. From Zoom meetings to ensure they know how we operate to extensive emails with easy-to-follow instructions, everyone at Loop has been beyond helpful. High five to all of the Loop Crew.

BCause
Canada
7 months using the app
Loop Solutions Inc replied August 10, 2023

Thank you for your kind words, Team BCause 😊. We're happy to hear that you've had an awesome experience with our team.

Your shoutout for our customer service means a lot to us! We understand that starting subscriptions can be a new and exciting journey, and we're here to support you every step of the way. Don't hesitate to continue bombarding us with questions – that's what we're here for!

Loop team is always just a message away :) High five right back at you! 🙌

Cheers,
Team Loop

July 26, 2023

Migrated from Bold to Loop. The team made the migration as seamless as possible, even working to recode my website with my web designer after the previous app's code was causing some trouble with the migration.

The functionality of Loop is epic - already made massive changes to the customer experience which is increasing AOV and LTV. (only been live for a month so it will be exciting to see how this progresses as I customise things further.)

The team has been so attentive and proactive in helping me improve my business, nothing like my experience with my previous app provider. To anyone who is growing a subscription-based ecom business, I'd 100% recommend Loop.

Coffeefusion
Australia
2 months using the app
Loop Solutions Inc replied July 27, 2023

Thanks a ton for your kind words, Team Coffeefusion! 🎉

We're stoked to have you as part of the Loop family and can't wait to see your subscription business soar with our app!

Making migration as smooth as butter is our goal, and we're glad we were able to get everything on track

We're thrilled that you're loving Loop features! Our goal is to be your ride-or-die support squad!

Your trust and confidence in us as subscriptions growth partner means everything :)

Cheers,
Team Loop

July 19, 2023

Fantastic team, smart and responsive. A true extension of our internal team. Solid technology with unique commercial features that have helped us scale our subscription business! Highly recommended.

Evereden
United States
5 months using the app
Loop Solutions Inc replied July 21, 2023

Thank you for your kind words, Team Evereden 😊.
We love working with you!

Thank you for choosing us as your subscriptions growth partner 😇
Together, we are going to reach new heights in your subscription business🚀

Cheers,
Team Loop

July 12, 2023

We moved from ReCharge to Loop for the extra customizability and control over the plans we offer to our customers and their journey. So far we're seeing higher quality leads and improvements to our churn rate.

Skipper's Pet Products
United Kingdom
5 months using the app
Loop Solutions Inc replied July 13, 2023

Thank you for the kind words, Team Skipper's Pet Products! 😊

We are so happy that you chose us as your subscriptions parter for long-term growth 🚀

Can't wait to work on some amazing retention campaigns and subscription growth ideas 💪

Thank you for the reduced churn rate acknowledgment :)

Cheers,
Nihal and Team Loop

July 24, 2023

Great service, held our hand through the set up and migration process which was very valuable. Portal much easier to use than other solutions and range of optimisations and tools is very handy. Highly recommend.

Veg Box Fresh
United Kingdom
5 months using the app
Loop Solutions Inc replied July 26, 2023

Thank you so much for your kind words, Team Veg Box Fresh 🎉
We are absolutely thrilled that you had a great experience with our service.

Our team is always here to lend a helping hand, and we're delighted to hear that you found our support during the setup and migration process valuable. Making things easier for you is what we're all about!

It's fantastic to know that you find our portal user-friendly and more convenient than other solutions out there. We've put a lot of love and effort into designing it with our users in mind, and your feedback truly validates our hard work.

Once again, thank you for choosing Loop Subscriptions as your subscriptions growth partner.

Cheers,
Surbhi and Team Loop

July 24, 2023

Best hassle free subscription app so far. We were on recharge for quite some time and switched to Loop. It is so much more user friendly and easy to manage. Analytics are great and packed with features we need. We can't wait to see what more features are added. Great onboarding process and awesome team that will support you very quickly. I would say it's miles better than recharge.

Cortez Coffee Roasters
United States
4 months using the app
Loop Solutions Inc replied July 26, 2023

Thank you for such an awesome review and kind words, Team Cortez Coffee! 🌟

We're absolutely thrilled to hear that Loop has been the best hassle-free subscription app for you so far!

Our onboarding process is designed to get you up and running without any hassle, and we're overjoyed that you had a great experience with it. Providing fast and reliable support is one of our top priorities

We're honored to be considered miles better, and we promise to keep exceeding your expectations.

We can't wait for you to see what more we have in store for you! 🚀

Cheers,
Team Loop

Edited February 13, 2025

Great app and the support have improved since started. They always help to ensure the widgets are in place for every updated Been here for 1 year and 9months wow how time flies but to further elaborate and hope this review helps someone who is starting out on shopify and searching for an app to start the subscription base community. I totally understand the confusion with so many apps and reviews can be confusing at times especially when capital is restricted and cant afford any setbacks. As a holistic brand this app works perfectly for me plus integrates with most apps including email marketing. You will need to learn how to use features according to your business plan however its well worth it. I hope my revoew helps someone out there

Electron Colloidal
United States
Over 1 year using the app
Loop Solutions Inc replied May 14, 2023

Thank you for choosing us as your subscriptions growth partner, Team Electron Colloidal.

We are super excited that you decided to go with us over other apps 😊

More subscriptions power to you 🚀

Cheers,
Team Loop

Edited July 18, 2025

Better rates, great service, good people who led us through the whole process from start to finish without a hiccup. Highly recommend (in fact, have recommended)

Chief Nutrition
Australia
About 3 years using the app
Loop Solutions Inc replied July 13, 2022

Hey there!

Thanks for choosing us over other legacy apps and this amazing review. Thanks for the recommendation! We really appreciate it.

Please feel free to get in touch for any sort of assistance.

Thanks,
Team Loop

April 17, 2026

Amazing APP!

Innerfresh
United States
About 2 months using the app