Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (21,464)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer engagement and conversions through its photo and video review capabilities. They value its user-friendly interface, easy setup, and customizable review widgets that seamlessly integrate with their websites. The automated review request feature is particularly noted for its efficiency in collecting feedback, reducing manual effort, and enhancing brand credibility. The app is compatible with various Shopify themes and supports multiple languages, making it ideal for international businesses. Integration with email marketing platforms like Klaviyo further enhances comprehensive marketing efforts. Customer support is frequently praised for being responsive and effective, with the support team providing quick and personalized assistance that often exceeds merchant expectations. This robust performance and valuable features make it a favored choice among Shopify merchants looking to leverage customer reviews to increase sales and enhance brand presence.
Refine
-
By rating
Love it
Great app to use has helped my business grow.
חוויה מדהימה
amazing way to add value in your store
it s very fast and easy toimport review, thank you
Good so far. Need more time to get used to how it works.
good
buena app
Amazing. Easy to install.
I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.
Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.
However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them.
Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users.
Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store.
In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Hey,
Tamarry from the Loox team here :)
Shopify manages all app charges and billing cycles according to their policy here.
I can see that we replied to your question on the day it was submitted.
In any case, I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)