Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,008)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.

July 21, 2024

Super

RoninRiders
Germany
About 1 month using the app
August 1, 2024

best application

Armisupplements
United States
About 12 hours using the app
June 13, 2024

completely love it, definitely recommend

Unity Wear
South Africa
23 days using the app
September 27, 2024

bomboclat

Glowify
Spain
About 1 month using the app
February 6, 2024

At CastleFlexx we have the best full body stretching device for people with chronic pain but the downside is we have a LOT of haters who own strap and band companies, being able to delete their reviews when they arent real customers is something that many other review services dont offer so youre stuck with trolls forever....not with LOOX! We appreciate this comapny SO much. By the way, if youre considering POST PILOT reviews DONT DO IT.

Castle Flexx
United States
About 3 years using the app
October 20, 2024

Good

Viora
Sweden
5 days using the app
October 6, 2024

muy buena aplicación

GrimPumpkin
Spain
27 days using the app
September 1, 2024

PARFAIT

Mopira
France
4 months using the app
April 24, 2024

LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price.

Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15.

Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.

Innovato Design
Bulgaria
Over 3 years using the app
Loox replied April 26, 2024

Hey,
Tal from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan.

All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

October 26, 2024

wow

Rebago
Germany
19 days using the app