Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

February 21, 2024

I've had Loox for about a week now and so far it has been great! The reviews look great on my shop and I have already gotten more new reviews from this plugin than from the previous rating plugin I was using. Very worth the cost!

Vintaprints
United States
8 days using the app
January 20, 2024

I really love this app. But i wish that i can not place product reviews on the home page, just in the product page. Maybe i simply didn't figure it out. At this case, please, write me how to fix that.

Cactuary
United States
About 1 month using the app
March 20, 2024

I haven't been here long enough to say but so far so good. In the first 10 minutes, I got 20 reviews on my product so that is one more thing checked off the list thanks to Loox.

Aodh Merchant
Canada
2 days using the app
February 26, 2024

Great app with excellent support - Chester went above and beyond to resolve my question - Many thanks!

WackyJerseys
United Kingdom
Over 1 year using the app
February 8, 2024

My customer agent Rain helped me resolve the issue super promptly - very satisfied with their service, Thank you!

anpinmanz
Singapore
7 months using the app
February 14, 2024

So far, so good! Just installed it a few weeks ago, so still trying things out but I like what I see so far!

The House of Petra
United States
About 2 months using the app
January 29, 2024

Great service. We received rapid customer service support and swift resolution from technical support engineer Arielle. Thank you!

Ubuntu Life
United States
Over 3 years using the app
January 24, 2024

Ken did a great job helping me out and was very quick to take action. I couldn’t get the “display reviews” tab to load and he helped me by doing the action from his end and suggested what could’ve been the problem from my end. Great Customer service!

Clover Heart Chain
United States
About 2 months using the app
April 4, 2024

I couldn't be more satisfied! After having bad experiences with other import apps, and basically just giving up on reviews all together, I finally feel like I have the right tools to manage them effectively. Very fast and user friendly. Thanks!

Echo Hill Forge
United States
About 19 hours using the app
January 3, 2024

I was having issues with my reviews because they were not populating. I want to bed sad and I woke up this morning sent a message to the loox team and within minutes Liz came to my rescue. She told me the reason why I was having the issue and how to solve it. I watched the short video she sent and in less than a minute I was able to navigate the issue and got the reviews solved. Now I can see my reviews. Thank you Liz @Loox. Your assistance has made me happy. Please Loox keep it up.

Calmcurves
Canada
3 months using the app