Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,024)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.

August 28, 2024

Simple d'utilisation et d'installation, je recommande

La bulle and co
France
44 minutes using the app
March 23, 2024

Needed help with certain things and wanna thank Aya from the team especially for being super helpful and supportive in helping me solve my issue.

Little Leapsters
United Kingdom
3 months using the app
April 29, 2024

Very easy to setup and I'm impressed with the look and feel of Loox in my store so far!

GiftGator
United States
5 months using the app
August 10, 2024

Ainda não usei, não tenho muito a dizer

Eternity Ofertas
Brazil
About 18 hours using the app
March 4, 2024

I'm starting to understand it more. But what I was saying about the customer only being able to leave one review per product was that when John Doe leaves a review for the Eternal Hope Necklace. Then someone else has bought the same necklace. It won't give the next customer the option to leave there review. They have to go find the same necklace with a different card attached. Example: Pick out a product on my page and do a test. Put 1 star so it wont post. Then go back to that same exact necklace and try to leave a review again. This time it wont let you. It just shows you who left a review. Oh and also, I was trying to get the top 3 reviews up top on my page but it keeps saying to contact support. Thanks!

Meant For You
United States
4 months using the app
Loox replied March 6, 2024

Hey,
Ilan from the Loox team here :)

​Loox doesn't limit the number of reviews collected per product and each costumer should be able to leave their own review. We do our best to help our merchants to collect as many reviews possible.

We also support choosing featured reviews that will appear on the top part of the widget.

​I reached out to you privately in order to make sure that we set everything for you exactly in the way that you want it to be!

August 13, 2024

todo genialoo

Galaxy Watcher
Spain
19 days using the app
July 14, 2024

L'application est vraiment bien, le support est encore mieux, surtout avec une personne se nommant "Jodel" qui m'a vraiment aidé en très peu de temps. Je suis vraiment satisfait du support que j'ai eu.

Jewel Eternity
France
About 4 hours using the app
January 4, 2024

I had the pleasure of working with Ken from customer service and I must say, he was absolutely fantastic! Ken was incredibly quick to respond to my inquiry and he helped me resolve my issue in no time. His professionalism, knowledge, and willingness to help really stood out to me. I appreciate his dedication to providing excellent customer service and making sure that I was completely satisfied with the outcome. Thank you so much for your outstanding support, Ken! You are a true asset to the company.

barnettsports
France
5 months using the app
October 20, 2024

GENIAL

UNIQUE
France
About 19 hours using the app
May 12, 2024

helpful thank you. it helped my shop a lot to get it started.

HayShop!
United States
10 days using the app