Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

April 13, 2024

yes

Hometail
Latvia
1 day using the app
November 23, 2023

Thank you for evrithing

Smart Charge Haven
Serbia
2 months using the app
July 28, 2023

amazing! clean backend work. works great as an integration on website! Easy to use as well. Thank you Loox.

TRADESWITHRAMA
United States
Over 1 year using the app
December 6, 2023

Aya hat mir sehr gut und schnell weiter geholfen! Super hilfe, schnelle Antwort. gerne wieder!

TraVivo
Germany
About 2 months using the app
January 9, 2024

Heel fijn, Ik zal graag ook een goede korting willen ontvangen omdat dit mij echt waardevolle informatie oplevert.

Vivaim
Netherlands
About 2 months using the app
October 16, 2023

On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"

gellednails
Spain
18 days using the app
Loox replied October 17, 2023

Hey,
Lilach from the Loox team here :)

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales.

In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!

October 1, 2023

Great app! It has increased my conversion rate.

Seven Paper Prints
Moldova
About 3 years using the app
November 25, 2023

good app

Lavaøya
Norway
5 months using the app
November 19, 2023

nice app

HOMME NECESSITIES
United Kingdom
4 months using the app
May 16, 2023

Thank you very much for the help provided by customer service rain, and thank them for their professional after-sales service

EZARC Tools
Hong Kong SAR
Almost 2 years using the app