Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (21,464)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and conversions through its photo and video review capabilities. They value its user-friendly interface, easy setup, and customizable review widgets that seamlessly integrate with their websites. The automated review request feature is particularly noted for its efficiency in collecting feedback, reducing manual effort, and enhancing brand credibility. The app is compatible with various Shopify themes and supports multiple languages, making it ideal for international businesses. Integration with email marketing platforms like Klaviyo further enhances comprehensive marketing efforts. Customer support is frequently praised for being responsive and effective, with the support team providing quick and personalized assistance that often exceeds merchant expectations. This robust performance and valuable features make it a favored choice among Shopify merchants looking to leverage customer reviews to increase sales and enhance brand presence.

July 4, 2024

bkbkb

Hajojex
United States
About 1 month using the app
November 10, 2023

Not good. Cant cancel it either can’t find a way very annoying.

Atavism Apparel
United States
3 months using the app
March 3, 2024

The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.

I would have loved to work with it, but decided against it for two reasons:

A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened.

B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third.

I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.

Breuers Weltkarten
Germany
4 days using the app
Loox replied March 4, 2024

​Hey,
Sara from the Loox team here :)

​Thank you for your valuable feedback!

​I've reached out to you privately via email and look forward to continuing the conversation there.

December 20, 2023

Verry simple and low price i love it

Métanoïa
France
3 months using the app
January 7, 2024

Thank you loox team for super fast help and support! This guys are available are 24/7! Thank you!

Tech01.09
Mexico
About 2 months using the app
January 22, 2024

hey . i m prabhjdeep singh . my experience in looox is very good nd loveing,,,,,,i decided to recommend this to my friends nd reletives or my social media friends

My Store
United States
About 1 month using the app
May 19, 2024

sehr benutz freundlicher app

LOCOMA
Germany
3 months using the app
November 18, 2023

I found this app to have an easy user interface, and is very reliable.

Itsy's Crystal Cove LLC
United States
12 months using the app
January 3, 2024

It gives extra money

Lelene Multi Store
United States
3 months using the app
Edited November 22, 2023

Very professional look and feel, staff member Jemuel helped me out with setuping a review widget to front page and responded really quickly and kindly :)

IceMafia
Finland
About 1 month using the app