Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and range of features, including automated customer review collection, customizable widgets, and photo and video review capabilities. It integrates well with Shopify and other platforms, making review management and display easy. The app's responsive customer support and ability to boost conversion rates are highly valued. It also offers incentives like discounts to encourage customer reviews. Merchants find it affordable and effective in boosting sales and building customer trust.

May 18, 2023

This has been a great tool for us! So far, so good.
We've seen more customers take it up and we've had repeat buys on the back of it.

TMPL
United Kingdom
7 months using the app
September 29, 2023

The Loox has been working great to integrate reviews onto my product page on Shopify. I came across a technical hiccup but Rain from support team sorted me out. Thanks for your amazing service!

Prinko
Australia
13 days using the app
October 16, 2023

On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"

gellednails
Spain
18 days using the app
Loox replied October 17, 2023

Hey,
Lilach from the Loox team here :)

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales.

In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!

October 6, 2023

Nice app, impressed by their tracking page design and would recommend them for their great support!

My Store
India
About 1 month using the app
August 14, 2023

Laurence was fantastic. I had been struggling to fix an issue on my website all day. Once I sent in the message, I figured I would hear back from customer service in about 24hrs. Nope. Right away Laurence fixed my issue and followed up. This happened in a matter of about 10mins from first contact. This contact wasn’t by phone so I was super impressed. Great job team.

SknTingz
United States
16 days using the app
December 12, 2023

Très bon service!

Light your christmas
Canada
2 months using the app
December 14, 2023

very good

thecushysocks
United Kingdom
9 days using the app
January 14, 2024

Incroyable

Ma boutique
France
About 1 month using the app
November 7, 2023

best review product

E-Comm Flip
India
About 2 months using the app
October 24, 2023

Look helps my store get reviews and allows me to increase my customer’s experience.

EyekonicBlueLight
United States
4 days using the app