Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and range of features including automated customer review collection and customizable widgets. It's praised for its seamless Shopify integration, exceptional customer support, and valuable analytics. The app allows for photo and video reviews, providing powerful social proof and boosting sales and conversion rates. It's also known for its fast performance and giving merchants control over their site's content.

February 2, 2024

Great app! Really simplifies the whole process of gaining reviews. Any issues are quickly sorted by their team (shout out Ken!). Definitely recommend.

Sienna X
United Kingdom
Almost 2 years using the app
February 12, 2024

Really loving the look of the loox reviews. Had an issue getting the reviews to display in the place I wanted but Liz from Loox Support responded really quickly and altered my theme files for me.

The Twinkly Store
United Kingdom
6 months using the app
March 7, 2024

Now have 3 Shopify stores using Loox. This app is amazing in terms of features and the customer service and tech support is next level. Special shout out to Ken who assisted with integrating the reviews into out latest store. Thanks guys.

Solaryard
Australia
21 days using the app
March 11, 2024

Shany, the Customer Support Engineer, provided us with exceptional support!

Thank you for the fantastic service!

Chris

Miramat Store AU
Australia
About 3 years using the app
April 3, 2024

Dear Aya,

I just wanted to quickly thank you for your help in solving the problem I was facing. I was truly stuck and just couldn't find the solution, but thanks to you, it's all sorted out now! Your prompt response and helpfulness really impressed me. Thanks again, I truly appreciate it!

Best regards,

Mark van Vliet

Sovela
Netherlands
12 days using the app
April 17, 2024

Jodel was very quick and helpful! Thank you Jodel!

minisons
United States
About 2 years using the app
February 10, 2024

Using Loox since 2019, it's my favorite! It has everything I need and the team is amazing, instant replies, special thanks to liz!

Oraluna
France
Over 3 years using the app
April 2, 2024

Easy to use and not too expensive for a start-up and provides great scope for additional features when the business grows.

Galaxy Tees
United Kingdom
About 1 month using the app
April 18, 2024

I love the app's easiness to use and adds credibility to my store to build trust with visitors and encourage them to buy from seeing other people reviews. The seamless communication to manually send review requests to each customer and build community one customer at a time.

SELF DRAFTED LLC
United States
9 days using the app
March 7, 2024

Customer service is very helpful. Ken was amazing, he helped me quickly.
Thank you so much, Ken!

Lighting Homei
United Kingdom
7 months using the app