Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (21,472)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and conversions through its photo and video review capabilities. They value its user-friendly interface, easy setup, and customizable review widgets that seamlessly integrate with their websites. The automated review request feature is particularly noted for its efficiency in collecting feedback, reducing manual effort, and enhancing brand credibility. The app is compatible with various Shopify themes and supports multiple languages, making it ideal for international businesses. Integration with email marketing platforms like Klaviyo further enhances comprehensive marketing efforts. Customer support is frequently praised for being responsive and effective, with the support team providing quick and personalized assistance that often exceeds merchant expectations. This robust performance and valuable features make it a favored choice among Shopify merchants looking to leverage customer reviews to increase sales and enhance brand presence.

December 22, 2023

The easy-to-follow instructions from Loox' pop-up steps makes the whole process of adding reviews so much easier than any other app I've tried. With other apps it seemed like I had to jump through a bunch of hoops to go to the product reviews , but loox has simplified my experience importing reviews immensely.

Infinity Haven
United States
3 months using the app
Edited December 16, 2019

Easy to use, makes his work excellent and implements everything
the settings are easy to find Recommend

Your-Passion1
Germany
4 months using the app
November 22, 2021

Super application, makes it easier to handle reviews and it's an application that evolved in time with the needs evolution.

Harmonie Design
France
4 months using the app
May 26, 2019

Very very very good. Loox is perfect for my shops. And if it's good for me, it's good for you ;) #Wolfofwallstreet

Sun Watching
France
4 months using the app
October 5, 2022

I like this review tool but I wish it had a "leave a review" block/page that doesn't have to be connected to a certain product. I wish some of the features from the growth plan were included in the basic plan. The growth plan is very pricey in my opinion..especially for basic features that should've been included in the basic plan.

Naomi Beauty
United States
4 months using the app
Edited May 12, 2023

Good stuff, works as expected and is good looking, only drawback is you can't edit text from reviews
Chanelle from support helped me set up some stuff i couldn't figure out really fast, awesome customer service !

Cervidoc
France
4 months using the app
Edited July 19, 2022

I started to use this platform due to Google integration. But it is impossibly hard to set it up. Therefore I change my review to 1*

StretchFit Slovensko
Slovakia
4 months using the app
Loox replied July 19, 2022

Hey,
Dor from the Loox team here.

As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible.

However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases.

In these cases, our support team is available 24\7 to assist with every step of the process.

We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

January 3, 2024

Lilach's swift response has been instrumental in helping me organize Loox on my store.

Auto On Demand
Finland
3 months using the app
May 31, 2022

muy completa, te permite importar comentarios que encajan a la perfeccion con tu producto y el cliente piensa que son tuyos

mysmartblend
Spain
4 months using the app
December 2, 2022

Do nada adicionam o dobro do valor ao plano e mesmo tendo pago não consegue acessar, só se pagar mais, não tem respeito com cliente.

Exclusividades Premium Brasil
Brazil
4 months using the app
Loox replied December 2, 2022

Hey,
Yishai from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​Our Beginner plan is designed for stores that are just starting their Shopify journey to help them get off the ground and grow their business. Advanced features​ which are not available in the Beginner plan are essential in getting the most out of your Loox subscription.

​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)