Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,227)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, enhancing customer trust with photo and video reviews. They commend the responsive customer support and the customization options that align with their brand identity. Features like automated review requests and seamless integration with other platforms are also highlighted, contributing to increased sales and conversions. Merchants believe the app offers good value for money.

August 20, 2024

Not bad

Nafiso
United States
16 days using the app
Loox replied August 21, 2024

Hey there,
Sara from the Loox team here :)

Thanks so much for taking the time to leave us a review!

I've reached out to you via email to see how we can be of further assistance- I look forward to continuing the conversation there.

June 11, 2024

This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.

Zivvin
United States
5 months using the app
November 19, 2024

not very easy to use the dashboard

T% Matcha
Australia
About 2 hours using the app
Loox replied November 20, 2024

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected, and I appreciate your feedback.

I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.

August 21, 2024

Bonne application; j'ai aimé l'utiliser

Domino Store
Côte d’Ivoire
15 days using the app
May 15, 2024

Loox comes with a lot of features, however the implementation has a lot to be desired. Having to go back and forth to review customization changes is annoying. The customization leaves a lot to be desired. If you need a simple review app with a d variety of different features then this works. Besides that honestly, a pain to setup.

EthosIlluminations
United States
About 1 year using the app
March 3, 2024

Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost.

Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated.

Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.

Guernsey Flowers by Post
United Kingdom
6 months using the app
Loox replied March 4, 2024

Hey,
Sara from the Loox team here :)
Thank you so much for your feedback.

We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!

July 22, 2024

Me está cobrando después que la desinstalé hace 1 mes.

La Gaveta
Chile
17 days using the app
Loox replied July 23, 2024

Hey,
Arielle from the Loox team here :)

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.

In any case, our support team is available 24/7 and always happy to help.

May 19, 2024

It's hard to change settings for different features.

Tintarella Swimwear & Co
Mexico
Almost 2 years using the app
September 2, 2024

es muy versatil

NexTradeTop
Spain
3 months using the app
Loox replied September 3, 2024

Hey there, Sara from the Loox team here :)

Thank you so much for your kind review!

I've reached out to you privately to see how I can best assist you.

I look forward to continuing the conversation there!

July 25, 2024

awesome

Vitafit
India
20 days using the app