Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (23,181)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ability to enhance business credibility and conversions. It features easy integration, reliable performance, and regular updates. Key benefits include photo reviews, automated review requests, and customizable widgets. The support team is noted for their quick and efficient service, often tailoring solutions to specific needs. Merchants also value the referral rewards for photo and video reviews.

July 26, 2024

Not sure, just getting started

My Store
United States
10 days using the app
Loox replied August 7, 2024

Hey,
Arielle from the Loox team here :)

We are excited to have you join us here at Loox.

If you would like to reach out to us privately, I'll be more than happy to help with setting up!

July 22, 2024

Me está cobrando después que la desinstalé hace 1 mes.

La Gaveta
Chile
17 days using the app
Loox replied July 23, 2024

Hey,
Arielle from the Loox team here :)

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.

In any case, our support team is available 24/7 and always happy to help.

November 19, 2024

not very easy to use the dashboard

T% Matcha
Australia
About 2 hours using the app
Loox replied November 20, 2024

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected, and I appreciate your feedback.

I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.

August 21, 2024

Bonne application; j'ai aimé l'utiliser

Domino Store
Côte d’Ivoire
12 days using the app
July 25, 2024

awesome

Vitafit
India
11 days using the app
August 27, 2024

It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)

BTL by LG
United States
41 minutes using the app
Loox replied August 29, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

February 16, 2025

moin compliquer les etapes. merci

SIZOLA BOUTIQUE
Germany
About 22 hours using the app
Loox replied February 17, 2025

Hey,

Thanks for sharing your feedback with us! We’re always looking to improve, so we’d love to hear more about what felt complicated for you.

We’ve followed up privately to better understand your experience and help make using Loox as smooth as possible.

Thanks,
Rotem from the Loox Team

September 17, 2024

Pas possible d'apporter les memes commentaires sur le meme produit

STARLIT NOVA
France
22 minutes using the app
Loox replied September 18, 2024

Hey,
Arielle from the Loox team here.

I’d be happy to dig deeper into what you are looking to achieve.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

September 2, 2024

es muy versatil

NexTradeTop
Spain
About 1 month using the app
Loox replied September 3, 2024

Hey there, Sara from the Loox team here :)

Thank you so much for your kind review!

I've reached out to you privately to see how I can best assist you.

I look forward to continuing the conversation there!

July 23, 2024

qwfs

Swiber
Spain
2 months using the app
Loox replied July 25, 2024

Hey there,
Sara from the Loox team here :)

Thanks for leaving us a review. I've reached out to you via email to see how we can be of further assistance to you- I look forward to continuing the conversation there!