Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and range of features including automated customer review collection and customizable widgets. It's praised for its seamless Shopify integration, exceptional customer support, and valuable analytics. The app allows for photo and video reviews, providing powerful social proof and boosting sales and conversion rates. It's also known for its fast performance and giving merchants control over their site's content.

April 1, 2024

It's said that any polished enough tech is indistinguishable from magic. Well, this app is so well thought out and has so many incredibly good and surprisingly effective things going on completely "hands-off" that there's no other qualifying word I can think to attach to it.
Don't make my mistake and do take customer reviews seriously. Metrics don't lie, and it's been a night and day difference. My biggest regret is not adding reviews from the beginning but on the bright side, I'm pretty sure I couldn't have gotten something as good as this app back then.

Welding World, Inc.
United States
28 days using the app
March 19, 2024

very happy with the app, has many features, Liz is a star help me with the integration and custom requests. highly recommended

TechTic
South Africa
About 1 year using the app
March 29, 2024

Does the job. Pretty easy to install ourselves without developer. Can easily mak adjustments to it. Rssponsive customer service.

DezLin
United States
About 1 year using the app
May 8, 2024

I wish I knew about Loox sooner, then I wouldn't have left all that money on the table in my business.

Their features are fantastic but the best part is their super responsive customer support. Real people reply immediately with the exact answers you're looking for. Rotem, Rain and Sara especailly were so helpful. The setup was unbelievably easy. In just one day I set up our review collecting and referral program because Loox takes care of literally everything else, right down to airtight terms and conditions that they have already created. I have GORGEOUS branded emails that I KNOW will increase our revenue. This app is worth every penny. ⭐

Blue Pine Arts
Canada
7 days using the app
February 13, 2024

The 'Write a review' button was not showing up on my website for some of my products. I reached out for assistance and Mr. Laurence responded very quickly to my email. Not only did he send me a video with instructions on how to edit my theme to add the review widget, he went above the call of duty and coded my website himself. If you’re looking for a product review app for your company Loox is the best choice for sure.

Virgin Vixens Hair
United States
Almost 2 years using the app
February 6, 2024

At CastleFlexx we have the best full body stretching device for people with chronic pain but the downside is we have a LOT of haters who own strap and band companies, being able to delete their reviews when they arent real customers is something that many other review services dont offer so youre stuck with trolls forever....not with LOOX! We appreciate this comapny SO much. By the way, if youre considering POST PILOT reviews DONT DO IT.

Castle Flexx
United States
Over 2 years using the app
March 20, 2024

I haven't been here long enough to say but so far so good. In the first 10 minutes, I got 20 reviews on my product so that is one more thing checked off the list thanks to Loox.

Aodh Merchant
Canada
About 1 month using the app
March 16, 2024

Chester helped me out getting my Trust Badge above my product title. Not only did he reach out very fast (on a saturday) after I asked my question. But he also took the initiative to ask for clarity before implementing the software solution. A professional for sure. Thank you very much Chester! Hope to work with you again.

cocoonii
Netherlands
3 months using the app
May 1, 2024

Best app for getting your social proof you are looking for, especially for new shops as you can import existing reviews of the product with an easy in-build process. This app is worth every $.

Vico's Hundewelt
Switzerland
About 1 month using the app
April 15, 2024

The app does two things: it allows you to see the positive things about a product and the negative facts that may decide whether you want to list the product. It's a perfect app and I recommend 100%

Maramalive™
New Zealand
About 2 months using the app