Reviews (1,196)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time data and insights into visitor behavior and site performance. They find it easy to set up and use, and credit it with improving their websites and increasing conversion rates. The customer support is praised for its responsiveness and dedication. The real-time chat and survey features are highlighted for enhancing engagement with visitors and understanding their needs better. It's recommended for those aiming to boost their website's user experience and conversion rates.

August 3, 2022

Bugged app, made our website to freeze and stop working on different browsers and devices making us lose sales

Yusu Skincare
United States
7 months using the app
Lucky Orange LLC replied August 4, 2022

Thank you for your feedback. Lucky Orange is committed to transparency about how our technology works and should never interfere with how your website operates. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We have tried to get in contact with you and would like to connect to learn more about this issue. At your earliest convenience, please send an email to support@luckyorange.com.

I look forward to hearing from you soon.

Regards - Bradley, Director of Client Services, Lucky Orange

January 2, 2023

It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.

Soulful Beauty
United Arab Emirates
8 days using the app
Lucky Orange LLC replied January 3, 2023

Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything!

Cheers - Bradley from Lucky Orange

February 3, 2020

Couldn't speak more highly of Lucky Orange. Very valuable company and service and they are super friendly. Justin has been a great rep and was able to help with questions and insights.

Sovereign Staffing Group
United States
8 days using the app
Lucky Orange LLC replied February 3, 2020

It has been a pleasure getting to work with you and understand your business. We wish you continued success and are glad you chose to partner with us to help your business grow!

Cheers- Justin from Lucky Orange

March 22, 2023

Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck.

When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for.

Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.

ZEN8 - Swim Trainer
United Kingdom
8 months using the app
Lucky Orange LLC replied March 23, 2023

Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received.

As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation.

We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues.

I look forward to connecting soon,
Bradley from Lucky Orange

January 15, 2020

A MUST HAVE FOR ALL DROP SHIPPERS!

RosesAndBear
United States
8 days using the app
Lucky Orange LLC replied January 16, 2020

We love our drop shipping customers and happy to support you. Appreciate the review and best of luck in the new year!

Cheers- Jordan from Lucky Orange

June 29, 2018

This is a great app to have, and so informative!!!

Kelleysklosett
United States
8 days using the app
January 19, 2021

I installed this app on a recommendation from my website coder, Rebecca from Rainy City Marketing. She always recommends apps that she says are "tried and true" and work well. It has been very insightful and we have used it to see if our UX experience is converting optimally. I look forward to digging into the data more. I especially like watching the recordings to gain insight into how people are shopping the site.

Klum House
United States
8 days using the app
Lucky Orange LLC replied January 19, 2021

Thank you for your review and to Rebecca for the recommendation! We’re thrilled that you’ve been able to get so much from Lucky Orange insights. Diving into that UX experience to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and we’re here if you have any questions!

Cheers - Justin from Lucky Orange

February 21, 2023

Great product. Definitely going to use.

Emilia did a great job walking me through the product and we will be using it moving forward.

AVI
United States
8 days using the app
Lucky Orange LLC replied February 21, 2023

So glad you found the demo call helpful! Thank you for the five-star review. We're here if you need anything!

Cheers - Bradley from Lucky Orange

March 16, 2021

Lucky Orange helps me understand how customers and potential customers are using and engaging with my store. In addition to telling me where they are coming from (geographical location), how they are getting to the store (direct link or other), and how low long they are on the site, it tells me where they spend their time on the site. This helps me to understand what is drawing their attention and whether conversions are happening as a result. It also helps to know what type of content and which products draw the most interest.

Mocha Tee Shop
United States
8 days using the app
Lucky Orange LLC replied March 16, 2021

These are words we absolutely love to hear! It sounds like you’ve been able to dive right into the insight and find ways to improve your website. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Jordan from Lucky Orange

January 13, 2023

Great app, have been using for a week and provides great insight. Justin Tomlinson from the Lucky Orange team spent some time helping me get set-up which was also very useful. Thanks from preciouspresents.co.uk (check us out)

Precious Presents
United Kingdom
8 days using the app
Lucky Orange LLC replied January 13, 2023

Thank you so much for your wonderful feedback! We are happy to hear that our app is providing great insight. We appreciate you taking the time to let us know. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange