Reviews (1,205)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time data and insights into visitor behavior and site performance. They find it easy to set up and use, and credit it with improving their websites and increasing conversion rates. The customer support is praised for its responsiveness and dedication. The real-time chat and survey features are highlighted for enhancing engagement with visitors and understanding their needs better. It's recommended for those aiming to boost their website's user experience and conversion rates.
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The heatmaps take for ever to download the data. And 90% of the time the page crash before the end of the download. I tried to decrease the amount of data by creating a sub segment and request data for only 1 day . But the same thing happened. I contacted the support team 1 week ago, but did not receive any answer.
Slidebooks Consulting (www.slidebooks.com)
This is definitely not the experience we want you to have! Please accept my apologies for the inconvenience and frustrations. After connecting with you, I hope you will give us a second chance and that we can earn a more glowing review in the future. As always, I’m here if you have any questions or would like to talk further.
Cheers - Bradley from Lucky Orange
Love the the live recordings! It's helping me figure why my conversion is low. Also the dashboard has a lot of vital statistics that can help you track your stores performance
A&K Labs
It's not live and very inaccurate.
great stuff ma friend.
The awesomeness is here, and it helped me to grow my audience so much better.
I thank Jesus Christ every day hat is how we succeed
Wow! Thank you so much for the glowing review! It's great to hear that you grew your audience with the help of Lucky Orange. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Thanks so much for your review, please don't hesitate to reach out if we can help you with anything!
Cheers- Jordan from Lucky Orange
Bugged app, made our website to freeze and stop working on different browsers and devices making us lose sales
Thank you for your feedback. Lucky Orange is committed to transparency about how our technology works and should never interfere with how your website operates. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We have tried to get in contact with you and would like to connect to learn more about this issue. At your earliest convenience, please send an email to support@luckyorange.com.
I look forward to hearing from you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.
Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Couldn't speak more highly of Lucky Orange. Very valuable company and service and they are super friendly. Justin has been a great rep and was able to help with questions and insights.
It has been a pleasure getting to work with you and understand your business. We wish you continued success and are glad you chose to partner with us to help your business grow!
Cheers- Justin from Lucky Orange
Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck.
When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for.
Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.
Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received.
As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation.
We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues.
I look forward to connecting soon,
Bradley from Lucky Orange
A MUST HAVE FOR ALL DROP SHIPPERS!
We love our drop shipping customers and happy to support you. Appreciate the review and best of luck in the new year!
Cheers- Jordan from Lucky Orange