Reviews (1,206)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time data and insights into visitor behavior and site performance. They find it easy to set up and use, and credit it with improving their websites and increasing conversion rates. The customer support is praised for its responsiveness and dedication. The real-time chat and survey features are highlighted for enhancing engagement with visitors and understanding their needs better. It's recommended for those aiming to boost their website's user experience and conversion rates.

September 23, 2020

really useful app I highly recommend, it helps me be able to see why customers are leaving, what they click on the most and etc

IFURU
United States
7 days using the app
Lucky Orange LLC replied September 24, 2020

Thank you for the five-star review and glowing recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

June 19, 2023

Emilia was fabulous - super helpful and knowledgeable! Lucky Orange has many great features to better understand visitor activity and identify opportunities to improve my site and hopefully increase conversion!

The Klipster
United States
7 days using the app
Lucky Orange LLC replied June 30, 2023

Thank you for the shout-out! Lucky Orange, we pride ourselves on providing exceptional technology and support It's rewarding to know our features are aiding you in better understanding visitor activity and identifying opportunities for site improvement. Visitor behavior makes all the difference. Happy tracking!

Cheers - Emilia from Lucky Orange

June 6, 2018

Awesome app! It allows us to better understand what visitors are doing on our website. We love the fact that it has a chat function which allows us to do more on one app than a separate chat app. Most importantly, it allows us to fine tune whatever that doesn't seem right on our website.. instantly e.g. broken links, radio buttons that are not working etc.

Would love to see more powerful analytics reports with suggestions and recommendations. That will be marvellous!

Looking forward to more powerful features. Keep up the good work guys!

www.onlybrown.com
- Men's Fine Leather Goods & Accessories

Onlybrown
Singapore
5 months using the app
Edited March 12, 2021

Great app with a lot of features. The 'Play' function is particularly useful in understanding what customers are looking at and how they are interacting.

Noah & Bella
United States
7 days using the app
Lucky Orange LLC replied March 16, 2021

Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!

Cheers - Jordan from Lucky Orange

October 28, 2020

La app es genial, en general me ha permitido encontrar algunos errores en la navegación de mi página y así poder optimizar de mejor manera el recorrido de los clientes.

BIOCUP Copa Menstrual
Mexico
7 days using the app
Lucky Orange LLC replied October 30, 2020

Gracias!

Cordialmente - Jordan from Lucky Orange

February 8, 2023

Sooo useful, it's recommended for all starters
it gives you a full monitoring that helps you in analyzing and detecting defects

Alifraa
Italy
5 months using the app
Lucky Orange LLC replied February 9, 2023

"So useful" is always great to hear! Thank you for leaving us a review. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

March 17, 2020

We used this app to gain insights into where we can improve our site and better engage our customers. Their customer support has been great, their product is phenomenal, and we plan on being LuckyOrange customers for a long time. Can't say enough good things about this app!

Big Sky Rent
United States
7 days using the app
Lucky Orange LLC replied March 18, 2020

Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything!

Cheers - Bradley from Lucky Orange

February 23, 2023

So many great ways to use the app. I can see how this will help improve sales. I highly recommend this to anyone who is considering it.

covetedmoments
United States
7 days using the app
Lucky Orange LLC replied March 1, 2023

Thank you for the five-star review! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

July 6, 2016

Cool app, let you watch recordings of the people who browsed your site.

Wilson Street
United States
5 months using the app
April 5, 2020

I'm loving the app. You can see all the movements, as you can see at a glance if someone purchased and you can see live visitors. This is a game changer for our store.

H2OCOACH
United States
7 days using the app
Lucky Orange LLC replied April 6, 2020

“Gamer changer” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! Happy tracking!

Cheers - Kelsey from Lucky Orange