Reviews (1,362)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

November 22, 2023

Very helpful demo call! Can't wait to use the app more!

Susosu Water
United States
8 months using the app
Lucky Orange LLC replied December 4, 2023

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Emilia from Lucky Orange

May 22, 2024

Quick support:)

ionyze
Poland
4 days using the app
Lucky Orange LLC replied May 24, 2024

Thanks for leaving us a review! We're always happy to help our users and are here to assist in any way that we can. Thanks again for your review! Happy tracking!

Cheers - Emilia from Lucky Orange

December 13, 2023

Easy setup, 1-click install and you're up and running. Only been collecting data for a couple of days but already identifying and looking into problematic customer segments to increase CRO. Great admin UI, funnels and events work with URLs, GA and Shopify "events", very powerful tools if you have any experience with CRO!

Ideal Nutrition
United States
2 days using the app
Lucky Orange LLC replied December 15, 2023

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

November 15, 2023

We had some trouble getting set up but the customer service was prompt and got us working ASAP!

Karen Pryor Clicker Training
United States
7 days using the app
Lucky Orange LLC replied November 17, 2023

Thank you for your review! So glad we were able to connect and start to get you started on the right foot. We’re always here to support our customers’ successes. Live view is such a valuable tool that helps you spot those visitors when they need your help the most, which lets you send them a chat invite at just the right time in their journey. Don’t hesitate to reach out if we can be of service in any way.

Cheers - Emilia from Lucky Orange

February 5, 2024

Great insight into customer behavior.

My Site Plan
United States
Almost 3 years using the app
Lucky Orange LLC replied February 8, 2024

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Thanks again for your review, and we're here if you need anything. Happy tracking!

Cheers - Emilia from Lucky Orange

March 3, 2024

A very helpful app with useful insights, and exceptional customer service!

Schaf Skincare
Canada
3 months using the app
Lucky Orange LLC replied March 6, 2024

Thank you for your review! It sounds like you've been able to dive right into Lucky Orange visitor behavior and find ways to improve your website. Being able to understand your visitors is invaluable. Thanks again for this five-star review and the kinds words about our support. We’re here if you need anything else!

Cheers - Emilia from Lucky Orange

March 1, 2024

Great App. It really helped me to track my customer, so that can improve my Website!

APPANDO
Germany
6 days using the app
Lucky Orange LLC replied March 4, 2024

Vielen dank! Thrilled that Lucky Orange has provided you with the tools to track and understand what your visitors experience. Visitor behavior is such an incredible way of understanding exactly what they did and what conversion barriers they experienced. Thank you for sharing the Lucky Orange, and don't hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

November 13, 2023

Excellent, esp customer support!

Studio by TCS
United Kingdom
Over 5 years using the app
Lucky Orange LLC replied November 17, 2023

Thank you so much for this glowing review and special shout-out to our support team! We love to impress our users with our technology and support. :-) There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.

Cheers - Emilia from Lucky Orange

March 3, 2024

Invaluable tool to understand customer behaviour.

Kelly Kettle Australia
Australia
4 months using the app
Lucky Orange LLC replied March 6, 2024

We love when our users describe us as "invaluable." Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

January 9, 2024

This is awesome data! I love it and it's so helpful.

Soul 2 Shop
United States
3 months using the app
Lucky Orange LLC replied January 11, 2024

Thank you for sharing the Lucky Orange love! Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance now or in the future!

Cheers - Emilia from Lucky Orange