Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

December 12, 2020

It is amazing what this app can do. I love it... Easy to install, and they will give you a free walk-thru to show you how it all works. Awesome customer service after too!

Electric Whispering
United States
Almost 3 years using the app
Lucky Orange LLC replied December 14, 2020

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Jordan from Lucky Orange

Edited December 19, 2018

For 4 years, we are using it without any problem.
Thank you for your good service Lucky Orange :)

Tethys
Türkiye
Almost 3 years using the app
June 30, 2020

seems to suit our needs to far. We are taking it one extra step to record the users email address. This will help us determine site issues/ user error.

TAYST COFFEE ROASTER
United States
Almost 3 years using the app
Lucky Orange LLC replied July 1, 2020

We’re so glad that Lucky Orange has been able to provide you with the visitor behavior insights you need! If you need any help passing in email addresses into your Lucky Orange account, please don’t hesitate to reach out to our team by emailing support@luckyorange.com. Thank you for your review!

Cheers - Jordan from Lucky Orange

Edited February 11, 2024

Have recently moved from Classic version to their new version, and absolutely love the insights and interface. Powerful tool, must have for all E-Comm businesses.

Little Seedling
Australia
Almost 3 years using the app
Lucky Orange LLC replied October 30, 2023

We appreciate your review and recommendation! ! It's fantastic to hear that you find Lucky Orange valuable for monitoring real-time data and customer interactions. Visitor behavior makes all of the difference! Thanks again for your review and recommendation, and please don't hesitate to reach out if you need any assistance.

Cheers - Emilia from Lucky Orange

February 21, 2022

I used this app to help improve the layout and navigation of my store and ultimately my conversion. I can see what customers are struggling with and It would never have occurred to me if not for this app. Don't even try to open your store without it. GET -THIS-APP-AND-THANK-ME-LATER! Enough said...lol

Igbo Tees
United Kingdom
Almost 3 years using the app
Lucky Orange LLC replied February 21, 2022

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Kelsey from Lucky Orange

March 25, 2024

I had a conversation with Lucky Orange (Mr.Jordan) through email and after a couple of email, he suggested me a zoom call to fix the issue. Was really happy to connect him through zoom as it helped solve the issue really fast. Learnt about the installation process which was again smooth. Happy that the app is now fixed. Nice experience.

Cute Pets
Portugal
11 months using the app
Lucky Orange LLC replied March 30, 2024

Thank you for your review! So glad we were able to connect to get the issue resolved. We’re always here to support our customers’ successes! I can't wait to see what your visitors and customers do and experience. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review, and don't hesitate to reach out if you need anything.

Cheers - Jordan from Lucky Orange

May 24, 2017

Such an insightful app - shows you in the stats you need in bite size chunks which is much more easy to read and interpret than the enormity of Google Analytics. It's great seeing how users interact with your sight first hand - eliminates a lot of guessing. The only bit (that isn't actually Lucky Orange's fault) is that you need to be on the Shopify Plus plan in order to watch recordings of what happens beyond the Cart page - but this is because Shopify takes the customer out of your site and into theirs for this stage, so Lucky Orange can't track again until someone orders and they are back on your website. Customer service has been excellent as well, Josh and Bradley have gotten straight back to me with any help I needed. Highly recommend.

The Bonniemob
United Kingdom
Almost 3 years using the app
July 28, 2021

I just installed Lucky Orange earlier this week to assess my CRO and how to improve customer experience. At first it seemed like a complex tool with lots of options, but then I had an onboarding session with Justin T. and OMG ... I am hooked - he listened carefully to what I wanted, showed me exactly how to get the most from the App and I have now wasted the last 3 hours playing with it . But seriously, my on-boarding experience was amazing and I am impressed by what I have learned already

Werrv
Canada
Almost 3 years using the app
Lucky Orange LLC replied July 28, 2021

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ successes and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Justin from Lucky Orange

December 24, 2015

Absolutely superb app. the heat maps option is not only addictive but very useful. If you are looking for a way to track your customers habbits and clicks then this is the app you should have installed. We have integrated it into Bikini Luxe and really love its fluidity. Also it is a steal at its price because of the live chat option. This normally costs a lot more from other apps, is not as fluid and does not have all the options that lucky orange has. Something worth being noted is that the number of customers you have will not be the same as Google analytics because of the way that things are tracked. But overall well well worth the price.

Devon
Media Rep & Analyst
http://www.bikiniluxe.com
Bikini Luxe - Designer Bikinis - Luxury Women's Fashion

Bikini Luxe Swim
United States
Over 2 years using the app
October 24, 2017

Lucky orange is a must have tool. Plus, the support team is fantastic! :)

Jesus Promises
United States
Over 2 years using the app