Reviews (1,362)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

June 17, 2024

Otima experiencia

Awadan
Ireland
About 1 month using the app
Lucky Orange LLC replied June 21, 2024

Obrigado!

- Emilia da Lucky Orange

April 15, 2024

I've been very impressed with the available analytics and UI of this app!

CarToCamp
United States
6 days using the app
Lucky Orange LLC replied April 17, 2024

We love to impress our users, what can we say? Thank you for sharing the Lucky Orange love. Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thanks again for leaving us a review, and don't hesitate to reach out if you need anything.

Cheers - Emilia from Lucky Orange

March 21, 2024

Very Easy to use, great customer support
Hopefully my issues with notifications of visitors resolved

Many thanks for the app

hydrowerks
United Kingdom
3 days using the app
Lucky Orange LLC replied March 25, 2024

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

November 22, 2023

I have been addicted to this app! Reveals a lot of insight, incredible :)

Diane Hill
United Kingdom
11 months using the app
Lucky Orange LLC replied December 4, 2023

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

November 28, 2023

This is a powerful tool. The recordings and heat maps allowed our team see our store through the "eyes of the customer". It made a big difference, within 3 days of installing this app, we learnt a lot about consumer behavior. This enabled us to optimize our store as necessary, the results followed. Definitely worth the investment.

Skywalkzy
United States
3 days using the app
Lucky Orange LLC replied December 4, 2023

These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

April 16, 2024

Very quick, responsive, and helped me with exactly what I needed!

pH-D Feminine Health
United States
About 20 hours using the app
Lucky Orange LLC replied April 19, 2024

Thanks for your review! We know that you don't have time to spare, and our team is ready to assist with any questions you may have. We're thrilled that we were able to get you back on track. Thanks again for your review, and we're only an email away!

Cheers - Emilia from Lucky Orange

December 12, 2023

I've been using LO for a week and so far so good. previously I was using another app but it lacks some feature that LO has. With chat function, heat map and details analytics approach LO seems to be a good app to use. Moreover it is GDPR friendly.

studiomoien.com
Luxembourg
19 days using the app
Lucky Orange LLC replied December 15, 2023

Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Privacy was our priority since Day 1, and we're proud to be GDPR and CCPA friendly. :-) Thank you for your review, and we’re here should you need anything else!

Cheers - Emilia from Lucky Orange

January 28, 2024

We mainly use it for Heatmap and customer recordings. This is very useful and provides great insights into customer behaviours.

VKB-SIM Australia
Australia
About 2 months using the app
Lucky Orange LLC replied January 31, 2024

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

March 12, 2024

Great insight to the business from a customer point of view. Functions well

Nestor Avenue
Australia
8 days using the app
Lucky Orange LLC replied March 14, 2024

Thanks for your review! We’re thrilled to hear that you are enjoying using Lucky Orange on your website. We feel “Lucky” to be a part of your website analytics journey. 😉

Cheers – Emilia from Lucky Orange

March 21, 2024

After installation, the app doesn't let you create an account, keep showing errors.

Kali Shop
Germany
About 2 months using the app
Lucky Orange LLC replied March 22, 2024

Thank you for bringing this issue to our attention. This appears to be an isolated issue, and our team is here to help. Please respond to my email at your earliest convenience so we can identify and address the errors you are experiencing. I look forward to connecting with you and will monitor our inbox for your reply.

Best Regards - Kelsey from Lucky Orange