Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

Edited October 30, 2016

I still have a lot to learn on how to utilize all of the features. Although I feel like I am "Big Brother" I enjoy seeing exactly where people are going on my website.

UPDATE:

Like other visitors have stated this app has a lot of bugs. It works sometimes and then it will stop working out of the blue. The recordings can take awhile to come through if at all sometimes.

Designs By Dees Hands 2
United States
Over 2 years using the app
August 22, 2019

I use this app to get a handle on how well our website works for our browsing potential customers. I really like how it allows me to watch recordings and therefore troubleshoot problem areas. The tags are a great help in this area, too. I'm still learning the best use of this app but look forward to more and more revenue as the months go on.

MurphyBedDepot
United States
Over 2 years using the app
June 6, 2017

Awesome app! Not only can you glean great insights from session recordings, but it comes with heatmaps and click maps. Recommend for any and every store.

Myofficebites
United States
Over 2 years using the app
August 30, 2017

This is a must on any store, a MUST.

Easyflexibility
United States
Over 2 years using the app
May 30, 2021

great and very professional app, it give lot's of insight in customer behavior. It looks like a look-over-the-shoulder functionality. We updated our checkout page due to the hesitating behavior of our clients.

ConnectingFaith
Netherlands
Over 2 years using the app
Lucky Orange LLC replied June 1, 2021

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We have several opportunities to extend your trial, so please let me know if you would like more information or have any other questions. Happy tracking!

Cheers - Kelsey from Lucky Orange

July 4, 2022

I can't see the web page in the background of my account, when I click "Analytics" the code is displayed. Until now you have not replied to me and told me the solution.

WhatsBoxx
United States
Over 2 years using the app
Lucky Orange LLC replied July 12, 2022

We appreciate your feedback and apologize for your experience. As I mentioned in our email exchange, our development team is working on a fix for your issue. They’re actively investigating it and will be in touch with updates.

Thank you for your patience as our team works to fix your issue. In the meantime, if you need anything else, don’t hesitate to respond to the last email with any other questions or concerns you may have.

Best Regards - Bradley from Lucky Orange

June 17, 2017

I've been using Lucky Orange for over a year. It has many useful features and their customer service is prompt and effective. I have recommended it to friends.

Boot Butler
United States
Over 2 years using the app
August 29, 2018

This is awesome. It is easy to install and intuitive to use. It gives you granular details about the profiles of viewers on your website - location, device used, operating system etc. which is very useful for segmentation purposes. The replay of browsing behaviour gives valuable feedback about how people are using your website. Definitely worth installing to see what you get and take advantage of the free trial period. You can then decide if you keep on with a subscription. After 1 day's usage I am convinced that it is an essential app to have.

Deals King Australia
Australia
Over 2 years using the app
July 30, 2014

I would recommend this to EVERY shopify store owner. You CANNOT get the same features all packed into one app ANYWHERE. Not to mention you can't get those features for the same price as Luck Orange let alone all packed into one app. If you have any concern or hesitation with using Lucky Orange you shouldnt. Click "Get App" Now! I PROMISE you wont regret it.

The #1 Tree Stand Experts | Specializing in Hunting Tree Stands
United States
Over 2 years using the app
Edited April 22, 2018

It's great and so we use it on 5 sites in total, back up support fantastic too!
All we need now is the mobile app so we don't have to sit behind the desk all day especially with the chat feature.

Furniture For Spain
United Kingdom
Over 2 years using the app