Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

June 26, 2018

Excellent! I wish I could give this 10 stars! Until now I was a Hotjar user, disappointed with the holes in their software. Lucky Orange resolved the issues I was having. Their system is incredible and offers so many features I didn't even know I was missing. My experience with their support team was top-notch. They answered all of my questions quickly-- I truly appreciate it (thanks Danny!) The customer service alone made up for at least 80% of why I signed up-- it was THAT impeccable!. (I talked to a real guy, not a robot!)
P.S. This software is a steal at $10! Lucky Orange, thanks for putting together such an incredible tool and making it affordable for us small businesses to enjoy.
P.S.S. If you don't already have this, you need it! Quit hesitating!

Beertful
United States
11 months using the app
July 6, 2023

Lucky Orange gives more insight on user behavior that leads to relevant changes. It makes it clear where a shopper is sticking and can see indecision almost in real-time.

PairingProvisions
United States
11 months using the app
Lucky Orange LLC replied July 6, 2023

Thank you for your review! We're thrilled to hear that Lucky Orange provides valuable insight into user behavior, helping you identify areas where shoppers are sticking and detecting indecision in real-time. It's fantastic that our tool is aiding you in making relevant changes to optimize your website. Happy tracking!

Cheers - Bradley from Lucky Orange

June 7, 2020

Loving the app so far and Kelsey was super helpful with my onboarding. I've learned a lot about how customers navigate my website through the recordings and filtering through tags makes it easy to navigate recordings.

The Rugged Gentleman
United States
11 months using the app
Lucky Orange LLC replied June 8, 2020

At Lucky Orange, we strive to help you answer as many questions as we can about your website. It's important to us that our customers have a strong understanding of Lucky Orange early on and we are glad to get the opportunity to get you started on the right path! It was a pleasure speaking with you, and we’re always here should you need anything else!

Cheers - Kelsey from Lucky Orange

November 29, 2018

Such a fabulous app. I can kick myself for waiting for so long to use it. But more than that the customer service is top class. I love also that you can schedule a 1:1 with someone to go through the app if a bit overwhelmed with all the features.
Don't waste time like I did. There is NOTHING better out there.

LUXURIA
United Kingdom
11 months using the app
Edited November 4, 2015

Very Useful app. Must try it.

Thanks Lucky Orange

EvilCollar

Evilcollar
Italy
11 months using the app
October 13, 2021

This application is awesome. It is easy to use and install. You can make changes to your website once you get to know where visitors are leaving the website.

Riddle Cloud
India
11 months using the app
Lucky Orange LLC replied October 13, 2021

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Kelsey from Lucky Orange

October 8, 2018

This app generates fascinating insights about visitor behavior. I was also very impressed by the responsiveness of their customer support.

Tofara
China
11 months using the app
November 1, 2017

All I can say is, "I LOVE THIS APP!!!" Easy to use and works great!
Thank you!!!

Hermoola
United States
11 months using the app
September 8, 2021

Really helps us analyze the UX experience on our new website. Amazing 5* support, thank you so much!

Hyde & Hare
United Kingdom
11 months using the app
Lucky Orange LLC replied September 8, 2021

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Kelsey from Lucky Orange

June 6, 2019

This is one awesome app! Let's me see where my visitors are spending their time on my store. Also love how I can see how many times they have returned

All Sport Oz
Australia
10 months using the app