Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

Edited September 9, 2024

I’m learning so much about my site visitors. Lucky Orange is a great tool to analyze consumer behaviors and experience on your business site. I highly recommend small businesses learning from their integration with Shopify and any other platforms that they work with. Lovely!

Jester Swink
United States
11 months using the app
Lucky Orange LLC replied October 25, 2023

Thank you for your review and recommendation. Getting that front row to your visitors’ experiences on your Shopify store can make the difference in identifying conversion-killing issues. Thanks again for sharing that Lucky Orange love! We’re here if you need anything.

Cheers - Emilia from Lucky Orange

June 26, 2018

Excellent! I wish I could give this 10 stars! Until now I was a Hotjar user, disappointed with the holes in their software. Lucky Orange resolved the issues I was having. Their system is incredible and offers so many features I didn't even know I was missing. My experience with their support team was top-notch. They answered all of my questions quickly-- I truly appreciate it (thanks Danny!) The customer service alone made up for at least 80% of why I signed up-- it was THAT impeccable!. (I talked to a real guy, not a robot!)
P.S. This software is a steal at $10! Lucky Orange, thanks for putting together such an incredible tool and making it affordable for us small businesses to enjoy.
P.S.S. If you don't already have this, you need it! Quit hesitating!

Beertful
United States
11 months using the app
November 22, 2023

I have been addicted to this app! Reveals a lot of insight, incredible :)

Diane Hill
United Kingdom
11 months using the app
Lucky Orange LLC replied December 4, 2023

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

November 24, 2023

Great app!

mypawsomestore
United Kingdom
11 months using the app
Lucky Orange LLC replied December 4, 2023

Nothing feels better than finding ways that make your customer experience better than ever. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and feedback, and happy tracking!

Cheers - Bradley from Lucky Orange

July 6, 2023

Lucky Orange gives more insight on user behavior that leads to relevant changes. It makes it clear where a shopper is sticking and can see indecision almost in real-time.

PairingProvisions
United States
11 months using the app
Lucky Orange LLC replied July 6, 2023

Thank you for your review! We're thrilled to hear that Lucky Orange provides valuable insight into user behavior, helping you identify areas where shoppers are sticking and detecting indecision in real-time. It's fantastic that our tool is aiding you in making relevant changes to optimize your website. Happy tracking!

Cheers - Bradley from Lucky Orange

June 7, 2020

Loving the app so far and Kelsey was super helpful with my onboarding. I've learned a lot about how customers navigate my website through the recordings and filtering through tags makes it easy to navigate recordings.

The Rugged Gentleman
United States
11 months using the app
Lucky Orange LLC replied June 8, 2020

At Lucky Orange, we strive to help you answer as many questions as we can about your website. It's important to us that our customers have a strong understanding of Lucky Orange early on and we are glad to get the opportunity to get you started on the right path! It was a pleasure speaking with you, and we’re always here should you need anything else!

Cheers - Kelsey from Lucky Orange

November 29, 2018

Such a fabulous app. I can kick myself for waiting for so long to use it. But more than that the customer service is top class. I love also that you can schedule a 1:1 with someone to go through the app if a bit overwhelmed with all the features.
Don't waste time like I did. There is NOTHING better out there.

LUXURIA
United Kingdom
11 months using the app
Edited November 4, 2015

Very Useful app. Must try it.

Thanks Lucky Orange

EvilCollar

Evilcollar
Italy
11 months using the app
October 13, 2021

This application is awesome. It is easy to use and install. You can make changes to your website once you get to know where visitors are leaving the website.

Riddle Cloud
India
11 months using the app
Lucky Orange LLC replied October 13, 2021

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Kelsey from Lucky Orange

October 8, 2018

This app generates fascinating insights about visitor behavior. I was also very impressed by the responsiveness of their customer support.

Tofara
China
11 months using the app