Reviews (1,237)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and effective customer support. Its seamless integration with Shopify simplifies setup and usage. Features like heatmaps and session replays are highlighted for providing valuable insights into customer behaviors, aiding in improving conversion rates and site performance. The app also supports A/B testing, which is useful for evaluating website modifications. Merchants value the comprehensive tools offered, which enhance customer understanding, engagement, and sales.

June 21, 2016

Excellent tool to help understand how shoppers are using your site. It also helped me find a few issues with the design layout on mobile.

Donaldsonfilters
United States
7 months using the app
April 28, 2016

What an amazing app. I found so many little problems I didn't know I had. I highly recommend this app.

Neverlift Apperal
United States
7 months using the app
August 25, 2015

OMG-I LOVE this app! It is definitely worth trying out and you won't be disappointed. I've tried a few apps but this is the best by far. If you decide to pay for it after the trial, it is well worth the money. I'm still working out the kinks on my site and this has definitely helped me pinpoint problem areas with my traffic.

Wicked Sensations
United States
7 months using the app
April 28, 2023

The app. features are great; the interface is straightforward, and the FREE version is unreal.

The cherry on top is the onboarding call with Jordan; he is very knowledgeable. He presented the app functionality on my account (which is fantastic) and answered all my questions with a big smile. (Yes, it was a video call)

Overall well done, Lucky Orange; you made an excellent product and have a fantastic team showing it to the world; I am lucky to have all of that for FREE.

Thank you, Lucky Orange, and Thank you, Jordan!

HikmaHome
United States
7 months using the app
Lucky Orange LLC replied May 1, 2023

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!

Cheers - Jordan from Lucky Orange

April 21, 2020

I have installed the app and asked for help. They were very quick and kind. I had a 15 Minute Personalized Onboarding and they were very open. It's great to use an app with such customer support. This app is a must have if you really want to understand your customer behaviors.

Clara Fit
France
7 months using the app
Lucky Orange LLC replied April 23, 2020

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. Appreciate the recommendation, and don’t hesitate to reach out if we can be of service in any way.

Cheers - Justin from Lucky Orange

April 16, 2020

You absolutely must try this app. More than just recordings - expert business intelligence. Well worth the price, yet there's so much more available under the hood.

MTL Art Shop
Canada
7 months using the app
Lucky Orange LLC replied April 17, 2020

We’re glad you’ve been able to use our insights into visitor behavior to make a positive impact across your website and business. Love to see how this insight from Lucky Orange helped you grow your business. We appreciate your review and happy tracking!

Cheers - Justin from Lucky Orange

January 9, 2023

Emilia helped with the installation and tutorial, super knowledgeable and quick to answer all quetions :)

HockeyShot Inc.
Canada
7 months using the app
Lucky Orange LLC replied January 9, 2023

Thank you for leaving us a five-star review! Thrilled to hear that you took part in one of our 15-minute demo calls. I'll pass your kind words along to the team. Please reach out if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

March 4, 2020

All I can say is WOW! Lucky Orange has the analytics I need for my Shopify store and exactly the insights that are needed to thrive and grow your traffic. Understanding through visualization is a key facet to a store. On top of that, they have excellent customer service and go above and beyond to help you succeed! I recommend this app to ALL business owners

SprayBoo
United States
7 months using the app
Lucky Orange LLC replied March 5, 2020

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you!

Cheers- Kelsey from Lucky Orange

Edited January 13, 2017

Love the app and the real-time engagement! www.bostlures.com

Bostlures
United States
7 months using the app
April 23, 2021

Why am i just discovering this??? Is the PERFECT solution to see what the visitors do on the website!!! the only tiny thing is the load time of the heat map (but it can also be on my side). Simply GREAT

HomoAlcoholicus
Spain
7 months using the app
Lucky Orange LLC replied April 28, 2021

Well, we’re certainly glad you found Lucky Orange sooner rather than later! There’s no time like the present to start exploring visitor behavior to find new ways to improve your website. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Jordan from Lucky Orange