Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

July 25, 2023

Nothing else like it ... It's like sitting next to your customer!

Emily, the support person, was outstanding and quite knowledgeable.

Skooterama
United States
8 months using the app
Lucky Orange LLC replied August 8, 2023

These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

September 21, 2023

Awesome app, simply perfect for my needs.

AIShirts
Canada
8 months using the app
Lucky Orange LLC replied September 27, 2023

Thank you so much for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Don’t hesitate to reach out should I or my team be able to assist you in any way. Happy Tracking!

Cheers - Emilia from Lucky Orange

October 31, 2016

The system has worked well and when I had questions they were answered quickly and courteously. I notice a slight discrepancy between some of the Lucky Orange numbers and Shopify numbers which I think are because of different time zone settings so not overly concerned.

Aimwell Targets
United States
8 months using the app
April 28, 2021

Lucky Orange is a great product. I use it to track my customers' behavior and optimize my website. This app is a must-have, especially for start-ups.

JewelryBlossom
United States
8 months using the app
Lucky Orange LLC replied April 28, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange

May 24, 2020

The best App on Shopify by a million miles......

Anyone who understands the sales process will appreciate how good this app is.

If there was 6*'s I'd give it a 6* review.

Absolutely brilliiant.....

schoolbooks4kids
Australia
7 months using the app
Lucky Orange LLC replied May 27, 2020

“Best” and “brilliant” are two words we love to hear! Understanding how your visitors interact with your website by getting a front row seat to their behaviors allows you to make the most informed decisions for your business. Excited to hear the success you’re having with Lucky Orange, and we appreciate the 6-star review! :-)

Cheers - Jordan from Lucky Orange

August 11, 2020

We have gained so much information using this app to help us make improvements on our website. It really helped to see where our customers were visiting most and where we needed to improve.

HairMadeEasi
United Kingdom
7 months using the app
Lucky Orange LLC replied August 18, 2020

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Jordan from Lucky Orange

October 5, 2017

This service is awesome! I have no complaints. We've made countless edits to our site since using this app.

NOTE: if you're having trouble viewing the heat map, make sure you're not using an ad blocker. The heatmap won't show up if you do.

Made By Mary
United States
7 months using the app
July 28, 2020

Very thankful I was able to extend my free trial as I'm still working on getting details set before I open my store.

Cool Cat Cooler
United States
7 months using the app
Lucky Orange LLC replied July 29, 2020

We’re so happy that you’ve been able to start wading into Lucky Orange! Good luck on your store launch! As you get more traffic and sales, use visitor behavior to help you understand what your customers experience and address pain points in real time. Don’t hesitate to reach out if you need any assistance - we’re here to help!

Cheers - Justin from Lucky Orange

January 18, 2023

Emilia provided excellent on-boarding support. This app is a game changer for our store. I can track successful interactions against a specific campaign.

Chahyay US
United States
7 months using the app
Lucky Orange LLC replied January 20, 2023

Thank you so much for the five-star review and kind words! Thrilled to hear you are using visitor behavior data to measure the effectiveness of your campaigns. Please don't hesitate to reach out if there's anything we can help you with.

Cheers - Bradley from Lucky Orange

January 15, 2019

I really love this app, it's easy to see what customers are doing in your website which gives you a good perspective about your audience activity.

Flancerie
Portugal
7 months using the app