Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its valuable insights into customer behavior, helping optimize their online stores. Key features include heatmaps, session replays, live chat, and customer surveys. These tools help understand visitor interactions and drop-off points. Merchants praise its user-friendly interface, responsive customer service, and free plan option. It's recognized for robust analytics, easy installation, and seamless Shopify integration.

January 26, 2020

I found this app thanks to shopify accademy lessons and ... it's amazing. It totally deserves 5 stars

MADAMIGELLA
Italy
2 months using the app
Lucky Orange LLC replied January 27, 2020

We are glad you found us in the Shopify Academy, it has so many great resources to help your business grow. Appreciate the 5-star review, we love to hear when our customers are having an exceptional experience with Lucky Orange!

Cheers- Jordan from Lucky Orange

August 21, 2020

Lucky Orange has really helped me pin point where I need to fix or optimize my store for a better customer experience. I know exactly where customers stop scrolling, or if they have any difficulties navigating through my store. I highly recommend this app for anyone looking to increase their conversions.

Treatpen
United States
About 2 months using the app
Lucky Orange LLC replied August 26, 2020

Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking!

Cheers - Justin from Lucky Orange

June 7, 2015

A good app for us most times, but it is pretty glitchy. We set things up and the settings do not stick. It is useful/helpful information and we will keep it!

Thanks!
Matt Ruggiero
www.pennyschoice.com

Penny's Choice
United States
Almost 4 years using the app
June 25, 2019

I just installed app, needed support and jason was very helpful. So far app is great, probably will update review after several weeks of experience

Preferred Bags
United States
About 2 months using the app
September 27, 2022

This is a good reporting app I highly recommend. Customers Support is Great they help me though adding another Store to this App

trulynecklaces
United States
About 2 months using the app
Lucky Orange LLC replied September 28, 2022

Thank you for the five-star review! I'll pass your kind words along to the team! Please don't hesitate to reach out if there's anything else we can help you out with!

Cheers - Bradley from Lucky Orange

February 5, 2021

this app is the best it tells you where your shop needs help in and it haves many good tools that are helpful!!! and their customer's services are the best

make cycling easier
Ireland
About 2 months using the app
Lucky Orange LLC replied February 10, 2021

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!

Cheers - Kelsey from Lucky Orange

October 15, 2018

I started to use this app and it gives one most valuable information about what customers do while they visit your website, recommended it

ScoResse
United Kingdom
About 2 months using the app
July 10, 2016

Awesome App! Its not cheap if you run alot of traffic to your store but its free to try : )

Pix Gifts
United States
About 2 months using the app
August 24, 2020

One of the must have apps for your shopify store. It lets you serve your customer better by understanding their need. A recommended app to have.

Gallonmart
United States
About 2 months using the app
Lucky Orange LLC replied August 26, 2020

Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and recommendation! I’m here if you have any questions.

Cheers - Justin from Lucky Orange

May 7, 2020

This app has been great in allowing us to analyze customer behaviour in our website that has led us to a higher ROI. The app is easy to use and very intuitive.

PurifyMist
United States
About 2 months using the app
Lucky Orange LLC replied May 7, 2020

These are words we love to hear! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and business. We appreciate your review, and I’m here if you have any questions!

Cheers - Kelsey from Lucky Orange