Reviews (353)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to grow email lists and integrate smoothly with Shopify, enhancing business management. It features a user-friendly interface with customizable email widgets, autoresponders, and pop-ups. The support team is also praised for their effective assistance, making setup easy. Ideal for both new and established businesses looking to boost their email marketing strategies.

February 2, 2021

It's very buggy. We were charged for USD130 (duplicate charges due to bugs) to get on both the lead capture pro and email marketing pro plans(total should be USD59). We sent 3k emails using a premium template. The next day we weren't able to send emails with premium templates any more and the same night our email function was completely disabled. We had to switch to our emergency email marketing app to send out emails for an offer that ends that night. Our account kept showing that we aren't on the email marketing pro plan even tho we were charged for it. Software products all have bugs and we understand that. So that's not the real dysfunction here. The customer service was chaotic, disappointing and incompetent. We reported the bugs and tried to get it resolved. The issue was handled by multiple customer service staff and they were giving us contradicting responses. Every time a new customer service person came in, we needed to brief them what has happened and what's worse is that no one took their time to look at all the screenshots we sent to really understand the issues. (and it's not that complicated) We decided this is not a service provider that we wanted to work with after talking to 4 different staff and still couldn't use the services we've been charged for. After we had clearly stated that we want to cancel the plans and want our money back, the customer service staff was still not listening and brushing it off saying "I am just trying to make sure that you can send out the campaign while we assist you with setting up your account." Please review the feedback and improve your services. You've built something pretty good but you need better services to retain your customers.

I'MMANY London
United Kingdom
8 months using the app
Mailmunch replied March 10, 2021

Hi I'MMANY London, Please let us know if this issue has been resolved to your satisfaction. If there are any outstanding issues you would like some assistance with, please reach out to us at "support@mailmunch.co"

Edited January 27, 2016

I was having a bad day when I first installed this app. I ran into some problems and I was disappointed at first at the slow response from Mailmunch support.

However, the guys did get back to me to help and I must say that in just a week, this app has made a really positive impact for our business.

Niel Asher
United States
13 days using the app
February 4, 2022

No me deja cambiar al plan siguiente, con lo cual no puedo realizar todas las funciones que me gustaria. Les ruego me ayuden a solucionarlo, gracias

NOuMAD
Spain
12 months using the app
Mailmunch replied February 8, 2022

Hi NOuMAD, Apologies for the inconvenience you had to face. One of our agents has reached out to you regarding this issue. Can you please respond to that email so we can have this issue resolved for you.

May 8, 2023

Customer service is quick. Loving the app so far, I hope this helps with our email campaigns so we get more traction.

Nowaday
United States
12 days using the app
Mailmunch replied June 1, 2023

Hi Nowaday, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

Edited June 15, 2019

Been capturing emails for half a year. Didn't realize the contacts were never added / synced to Mailchimp list. Requiring me to do more work in manually importing contacts and re-doing my email campaigns. Still doesn't sync. Reached out to support, no word heard

Dynasty Clothing
Canada
7 months using the app
May 14, 2017

The forms are easy to use!!! I love the plug and play aspect of the app.!

Softly Rugged
United States
11 days using the app
June 22, 2021

Very happy with the app so far. Excellent support team and customer service! I do recommend Mailmunch.

Gaaluub
Slovakia
11 days using the app
Mailmunch replied August 23, 2021

Hi Gaaluub, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

August 18, 2017

Please help me to log in ! i'v been trying to contact you everywhere and there is no reply. I can not reach to my data

Uy Studio
Germany
6 months using the app
August 20, 2020

this app is way too expensive...
doing the job though, but we look to do it internally for a few hours of coding.

Belledonne bio
France
8 months using the app
November 8, 2019

i liked it a lot better prior to the change last year. its no longer user friendly, i struggle to use it now and am very frustrated

Beach Gypsy
United States
5 months using the app