Reviews (1,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.
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We are still in the process of setting the app up, but so far so good and the support is fast and helpful. The app could be more intuitive, but the support compensates for any questions during the setup. Generally a good thing that Shopify now offers a solution to connect to marketplaces
Fantastic app with an impeccable user experience! The support team is top-notch, always responsive, and extremely helpful. Highly recommend to anyone seeking both functionality and stellar customer service.
Excellent software and professional support.
Amazing! I had slight issue but Adrian was very helpful and talked me through the steps to fix it. 100% recommend this app!!
Three edits to list a product is too long. It took me all day just to list two products, which did not list correctly after all. After building the listing in Shopify, you are forced to build the listing for Etsy in Marketplace, then when you get to Etsy, you have to rebuild the listing. The variations did not carry over. The app forces you to select the deepest subcategory, rather than the correct one, and there is no changing it in Etsy, as there is no drop-down from which to choose a new category. When you have an error, having to go back and forth between the different windows, i.e. leaving the page, makes it difficult to reconcile errors, i.e. if you do not fill out the form out according to the apps requirements, you cannot pass go. There is no bulk listing that I know of; at least Help had no idea whether there was or not. Out of three Help chats, only one person knew what they were doing.
Thank you for your feedback,
We are sorry you did not had the positive experience we aspire to. A Senior representative has reached out for discussion and call to discuss further options.
Nikki
The app is a bit hard to navigate at once, but luckily the support team is extremely helpful and reacts quite fast. I've been in touch with Jason D, who solved my problems very professionally.
Excellent app and great customer service
Excellent customer service! There is a person named Dale, and he went above and beyond to help me find the feature I was looking for.
Michael was very helpful, we solved a lot of issues in a short time!
Adrian provided great support on an issue!