Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing online reputation and building customer trust through certifications and trust badges. They appreciate its seamless integration, robust security features, and professional customer service. Many find it easy to install and use, reporting increased sales conversions, loyal customer attraction, and a more professional website appearance. The app also provides valuable traffic and volume reports and has a fair fee structure.

April 1, 2019

I used this APP,Supporting team is good,I am upgrading member and I am paying per month USD $39.00 From December 2018,past 4month's,No single visitor's My website,Paying for nothing,Free is good,paying is just losing money,nothing more,
http://sphb.online

Sphb
France
Over 1 year using the app
TrustedSite replied April 1, 2019

Thank you for your feedback and we're sorry to hear that you're struggling to bring traffic to your site. The McAfee SECURE system of trustmarks markets the security of your store to visitors. The McAfee SECURE service does not, by itself, increase traffic to your site, but can be an incredibly helpful companion to your efforts at increasing traffic by easing the security concerns of visitors. On average, McAfee SECURE certified sites see a 10% increase in sales conversions with full implementation of our system of trustmarks. For smaller sites it can be even higher! A Customer Care Representative will reach out to you shortly to answer any questions you have.

March 25, 2019

Garbage. Again with this. Just BOOM out of nowhere my plan was cancelled, no warning or nothing. Then I need to pay 4 times more if I want to reactivate it. People PLEASE save yourself some money and go to COMODO for about a third the price. PLUS Comodo is trusted higher on a number of review sites out there.

Reef2Land
United States
Over 1 year using the app
August 9, 2021

This app does nothing. My shop builder installed it and now i get tons of emails and the unsubscribe button does not work

FuzzyFour
United States
22 days using the app
September 14, 2017

This worthless app just tries to sell you identity protection. There is no option to add the badge to your website, or any instructions to do so. Just options to change your company name, email, etc, and a sales page for identity protection... WTF

Cleverly Clad
United States
Over 2 years using the app
Edited November 7, 2020

Hi, We deleted your App from Shopify in August and didn't use your app 2 months (the last visitor you showed badges was Aug.3), but you continue to charge our credit card. Now, we installed again to write the review and pay your attention to the problem: Your subscription doesn't cancel after deleting on Shopify Account!
Please fix it, stop Invoicing ($75) and refund payment last 2 months ($150). You write here about a bug in your system, which charges our credit card, and at the same time send us an email with a refusal to return the erroneously debited funds. Is that what customers should trust when you do this to your customers? Ok, guys, I have no time, but we'll request our bank to solve it.
We will ask our bank to open a dispute - you will have to deal with it. Uri Ponoma
www.ponomasteel.com ====================================
your reply by email on Nov.3 2020: Hi Uri, I'm sorry to hear that you're looking to cancel. It looks like you're past the 30 day refund window so we can't process that for you. I know we might not have been perfect in the past but can you let me know if there were any recent changes that have affected your cancellation request? With gratitude,
Huong Duong
Customer Care Representative

Ponoma
United States
3 months using the app
TrustedSite replied November 3, 2020

Thank you for bringing this to our attention. We have reviewed and there appears to have been a bug in the system. Someone from our team will be reaching out shortly to assist.

March 27, 2018

One of the worst incompetent company's out there, support employees thinking owning the company and behave like it.

Be aware and go somewhere else. Feels still like the founder is involved which you might have fun reading his story's when you use google.

Codepal 3
United States
Over 1 year using the app
January 16, 2018

Agreed to free trial. Have emailed now three times to let them know I do not wish to continue. No reply. I would not be surprised if they charge my card, which I will surely dispute.

Theofficecake
United States
Over 1 year using the app
December 21, 2018

VERY BAD CUSTOMER SUPPORT, after using their paid service for more than 6 months, has an issue with their trust mark as it was not visible any more, not getting any reply from their support to solve this issue and I had to ask shopify support to get a refund from mcafee, also VERY IMPORTANT WARNING, after unsubscribing from their service, i found out that the placement of their trust mark beneath the add to cart button turns into invisible link when store visitor clicked below the add to cart button it will send them to mcafee stating (your website URL is not secured), which is very bad to your store revenue and unexpected behavior from a well known company such as Mcafee!!

Smile Gadgets
Estonia
10 months using the app
Edited November 27, 2017

I can't change the place of McAfee button on my website, which I was able to. please correct this, I don't understand why you changed it.

Vintyjewellery
United States
About 1 year using the app
January 16, 2017

It says from $0.00 a month - but Shopify have slapped me with a $49.00 monthly charge - What the....!!

Beautyhairuk
United Kingdom
Over 1 year using the app