Reviews (788)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for boosting customer confidence and potentially increasing sales through the display of security badges. They appreciate its simplicity, effectiveness, and the additional features like traffic reports that enhance understanding of customer engagement. The installation process is noted for being easy and quick, with immediate app functionality and seamless integration. Exceptional customer support, particularly from representatives like Kekoa and Jay, is frequently praised for their helpfulness in installation and troubleshooting.
Refine
-
By rating
Horrible, they are emailing customers of mine offers saying they qualify for their anti virus. This makes my company look terribly bad. I'm about to uninstall it.
Its very easy to install and I like the fact that it has a reviews feature, something I have been looking for for a while. However I couldnt add facebook page to our profile, kept indicating invalid (could be a bug). Also if they had the feature were I can exclude stats from my IP address that would be great.
Moved from BC to Shopify a little over 3 months ago.
From the minute I installed this app they inundate you with emails about upgrading to the Pro version.
As anyone who has launched or moved a site knows you have a million things to do and its incredibly stressful. This was the case for me and I didn't have a chance to respond to the email so they finally called me today when I'm on the way to the PO and don't have time to talk so I cut the guy off + they removed the seal from my site claiming because my footer mentions the site is secured by McAfee.
My best conversion month since moving was the month I was getting hit by spam bots and the free McAfee seal only showed for one day so I just deleted it.
App owners STOP harassing people who install the free version of your app - we know about your Pro versions, have checked out your websites and we will upgrade when + if we see fit. We're not idiots.
People take for granted that adding a secure badge like this will increase your conversions when it isn't a given. Some studies show it actually lowers your conversions . . .
Can't change the size or location, or color of the badge.
It covers some stuff from my site.
Also, cannot open the app.
Thank you for your review. We have taken your feedback into consideration and moving forward, we will be rolling out a change that allows merchants to adjust the location of the floating trustmark. One of our reps will be reaching out with more details on that change.
I use this app to make my visitors feel safe, I am sure it makes a difference. I am not sure yet if its helping but it can’t hurt either.
Really easy to gain trust using this.
when inserting the mcafee secure seal code, the buy now/paypal button in product and cart pages disappears.
Thank you for the feedback and sorry to hear your are experiencing issues. A member of our technical support team (support@trustedsite.com) will reach out to you directly to help you resolve this issue.
Bonne app , sauf que beaucoup d'option sont devenue payant et dont certains comme la réduction de la taille du logo est abuser je trouve , soit faudrait qu'il réduit le prix de leur abonnement , mais globalement le potentiel de cette app est super.
pretty good.. features that should be basic cost a lot for startup sites that already have alot of expenses.. not really worth it atm
Double billed--spoke to Shopify--they said contact McAfee--have had this app for almost a year--still waiting for refunds on the difference i've been over charged.