Reviews (297)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting their website's aesthetic appeal and professionalism, enhancing navigation, and potentially increasing sales. It's easy to set up and use, with customization options that include images and GIFs in menus. The app handles large inventories well and integrates seamlessly with Shopify, offering dynamic collection previews. Exceptional customer support, especially from team members like Brett and Josiah, is frequently highlighted, even for merchants on the free plan.

August 28, 2018

I was looking for an application to replace my menu and I think that it suits me perfectly :)

Glambyseven
France
4 days using the app
Edited November 17, 2016

These guys really go out of their way to make sure everything is perfect.

I could not be happier.

Jim Crabtree
Managing Editor
Environment News Service
GreenMarketplace Online

Green Marketplace
United States
3 days using the app
August 10, 2023

Awesome app and incredible support team! We had a few special customization requests and Brett helped us implement them all. We definitely recommend this app!

Diamond Tool Store
United States
2 days using the app
Helium replied August 25, 2023

🤩 Thank you for this review! Yes, we're pretty proud of our timely and talented Brett.

July 7, 2019

Wow great app! And customer support is outstanding.. The chat feature on their customer support is the best. Kyle spent a long time getting this menu to work with my theme.

Mailers Direct™
United States
2 days using the app
September 8, 2020

AN AWESOME APP backed up with awesome support is always a winner,if i could rate 6 stars i would, i had a few issues to begin with but kyle helped me sort it all out in no time, highly customisable menus and layouts. Highly recommend this app for your menu needs!!!

TheLifestyleHut
United Kingdom
2 days using the app
Helium replied September 8, 2020

Haha... Thanks for the extra ⭐️! We'll treasure it. 😄

Edited May 9, 2023

Change one star to 4 stars
APP is easy to use
But like another comment, if you want to get the fast response, you need to write here not by email. That's why I do not give 5 stars.

測試
Taiwan
About 2 months using the app
Helium replied May 8, 2023

Hi again 👋 we still don't have any record of you reaching out from your shop email. It's possible your message got caught by a spam filter, but we looked and couldn't find it.

Using the app's chat widget is a guaranteed way to get in touch with us; you'll get a response within 24 hours M-F (and usually much faster than that) 😊

Edited April 2, 2020

Great customer support especially Kyle made the setup easy and my website sexy, would recommend, Kyle for president!

However, the $14 price point is a bit pricey, despite the experience being provided to me being priceless, due to the ongoing world crisis I'd appreciate a cheaper option as I'm only using one menu item.

Much Love
J.

SFD-IRELAND-
Ireland
2 days using the app
Helium replied April 7, 2020

It looks like support has been in touch and you are eligible for a lower price for your current menu item. Vote for Kyle! Thanks for the honest review. :)

September 19, 2019

best menu app out there and incredible service. the menu wasn't showing right on mobile and after emailing them they went into the theme of my site and fixed it right away!!

H.L. Gross & Bro. Jewelers
United States
1 day using the app
Helium replied October 1, 2019

Thanks for the review! We're so glad to hear that you are happy with the app and our support team

August 9, 2021

The customer service sucks and they just send you links to follow, not help. The app downloads categories, otherwise it is terrible. Spend hours to learn a system that you pay them a monthly fee for. They can at least attach it to your site and make sure it works for you ... before you get so mad and delete them again and think I don't need your service.

purelyyourintentionsstore
United States
About 1 month using the app
Helium replied August 10, 2021

Thanks for taking the time to leave an app review! I'm sorry to hear that the app and our support team did not meet your expectations, but we're always here if you decide to give Meteor another try.

With Meteor, all of the mega menu content is controlled by the navigation menus you've configured in Shopify, so if you want to change the categories (aka collections) or products shown in a mega menu, then you would need to edit menu items using the navigation settings in Shopify admin.

Hopefully this helps to shed some light! We wish you the best of luck 🤗

October 4, 2023

Not only is the Mega Menu way, way easier to build than other more expensive options but the support is top notch. Brett was amazing at making changes that were not available as standard options but made all the difference to how we use the app. It's sleek, easy and does exactly what it's supposed to, all backed by great support - what's not to like?

Teeone
United Kingdom
1 day using the app
Helium replied October 5, 2023

Thank you so much for the review! I think you just gave Meteor Mega Menu a tagline, "What's not to like?" 😎