MIDA: Heatmap, Record & Replay
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.7 (70)
- Developer
- MIDA (by BSS Commerce)
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Improve shopping experience by better replays, recordings and heatmap for watching customer actions
MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.
- Session Recording: replay customer visits on your online store
- Heatmaps: see what people find most interesting (and not)
- Analytics: track & report customer data (checkout, add-to-cart sessions & more)
- Filter recordings by events: abandoned cart/checkout, successful order
- Session by visitors: Watch full sessions of each visitor/customer
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Launched
July 27, 2022
Languages
English
Categories
Works with
Checkout, Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale SolutionPricing
FREE
Free
- 400 Unique Visitors Per Month
- Session Recordings
- Exclude Countries/IPs
- Analytics
- Reset Recordings (1 time)
BASIC
$10 / month
- 2000 Unique Visitors Per Month
- Session Recordings
- Heatmaps
- Exclude Countries/IPs
- Analytics
- Reset Recordings (3 times)
14-day free trial
ADVANCED
$30 / month
- 10000 Unique Visitors Per Month
- Session Recordings
- Heatmaps
- Download Recordings
- Analytics
- Reset Recordings (unlimited)
14-day free trial
FREE
Free
- 400 Unique Visitors Per Month
- Session Recordings
- Exclude Countries/IPs
- Analytics
- Reset Recordings (1 time)
BASIC
$10 / month
- 2000 Unique Visitors Per Month
- Session Recordings
- Heatmaps
- Exclude Countries/IPs
- Analytics
- Reset Recordings (3 times)
14-day free trial
ADVANCED
$30 / month
- 10000 Unique Visitors Per Month
- Session Recordings
- Heatmaps
- Download Recordings
- Analytics
- Reset Recordings (unlimited)
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (70)
We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
I've been using this app for some time and it has been helpful. I am missing some features in the free version like heatmaps this could be really nice. All in all a really good app.
The live chat support on the app is really helpful - special thanks to Jolie and Jocelyn
I got this app because I was told it was needed. It actually is a very useful app. I can see the total movement of someone on my site. Every scroll, every page, every interaction. I couldn't get the app to ignore my movements, but Jena assisted me in making myself invisible. she is awesome.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Excellent app, really simple to use. The customer service provided by Jolie and Jennie was really good also!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
The app is very good to see the heat maps and to view visitors. One thing that would be nice to see is live view. Another thing that would be appreciated is if we could filter sessions by actions. For instance I would like to be able to view all sessions that led to an add to cart, or that led to a purchase. With 500+ sessions per day it is nearly impossible to find such a session by searching through all sessions
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. We have acknowledged your recommendation on the Live View and forward to our team for further update. Regarding the filter sessions , we do have some filters here but wonder if you've tried them yet?
https://prnt.sc/WS5RD1fJADKw
https://prnt.sc/Bv5N1pRBgst6
If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Looking forward to hearing from you again soon.
Support
MIDA (by BSS Commerce) can answer any questions you have about MIDA: Heatmap, Record & Replay.
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