MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Free plan available. 14-day free trial.
Rating (4.7)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

July 27, 2022

Languages

English

Works with

Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale Solution

Improve shopping experience by better replays, recordings and heatmap for watching customer actions

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order. more
  • Session Recording: replay customer visits on your online store
  • Heatmaps: see what people find most interesting (and not)
  • Analytics: track & report customer data (checkout, add-to-cart sessions & more)
  • Filter recordings by events: abandoned cart/checkout, successful order
  • Session by visitors: Watch full sessions of each visitor/customer

Pricing

14-day free trial

FREE

Free

  • 400 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Live View
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (1 time)

BASIC

$10/month

  • 2000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Live View
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (3 times)

ADVANCED

$30/month

  • 10000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Download Recordings
  • Live View
  • Analytics
  • Reset Recordings (unlimited)

FREE

Free

  • 400 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Live View
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (1 time)

BASIC

$10/month

  • 2000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Live View
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (3 times)

ADVANCED

$30/month

  • 10000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Download Recordings
  • Live View
  • Analytics
  • Reset Recordings (unlimited)

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

35 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
November 9, 2023

Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.

Mojomore
Malaysia
18 days using the app
BSS Commerce replied November 13, 2023

Thank you for the 5 star rating!

We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms.

Thank you for your kind words!

August 7, 2023

signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!

Gaia Pets
Singapore
About 2 months using the app
BSS Commerce replied August 11, 2023

Thank you so much for your 5 star rating!

We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service.

We hope to continue to meet your expectations and keep you as a customer.

July 25, 2023

I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.

Alexa Martha Designs
United States
11 months using the app
BSS Commerce replied July 27, 2023

Thank you so much for the 5-star rating!

We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link.

We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.

September 7, 2023

Amazing app lots of functionnalities, very helpful customer service.

Heatmap and live view is amazing, we can replay all actions of customers in just few seconds.

An amazing team and app 5 stars.

LOVERSE
United States
3 months using the app
BSS Commerce replied September 11, 2023

Thank you so much for your five-star rating and kind words!

We're delighted that you appreciate all the features our app has to offer, as well as our helpful customer service. We are committed to continue to strive to provide the best experience possible.

Thank you again!

November 27, 2023

They took my advice and made optimizations, which I think is great.

leotachi
China
3 months using the app
BSS Commerce replied November 30, 2023

Thank you so much for your 5-star rating and kind words!

We appreciate your positive feedback and are happy to hear that you think the optimizations implemented are great.

Thank you for your continued support!

About this app

Launched

July 27, 2022

Languages

English

Works with

Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale Solution

Built by BSS Commerce

About BSS Commerce

4.9 average rating

4 years building apps for the Shopify App Store

18F, Viwaseen Tower, 48 To Huu Str., Nam Tu Liem Dist., Hanoi, 100000, VN

Support

Send a message

+84987602961

support-sbc@bsscommerce.com

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