Reviews (617)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting e-commerce operations by increasing conversion rates and average order values through its upsell and free gift features. It's noted for its user-friendly interface, easy setup, and seamless Shopify integration. The app offers extensive customization without needing CSS knowledge and is supported by responsive customer service that provides personalized assistance and instructional resources.
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I recently encountered some issues with the Monster App Cart, and I must say that Charlene provided me with outstanding customer service. Her dedication to resolving my problems went above and beyond my expectations.
Charlene was not only prompt in addressing my concerns but also demonstrated a deep understanding of the issues I faced. Her patience and willingness to guide me through the solution made the entire process much smoother. What impressed me the most was her genuine concern for customer satisfaction.
I have reached out two separate times through the online chat inside the app and both times I received excellent service. They listened to the kind of campaign I needed and built it for me when I was struggling, and now are there for assistance when I get stuck. It gives me great confidence in using the app. Plus, it's the only one of about 7 free gift apps in Shopify that I tried that did exactly what I wanted it to do.
Only just started using Monster upsell. The live chat service was extremely fast and helpful. I found it hard to believe that I was speaking to a real person because the response and help was so quick. I have a quick add to cart button on my page and it wasnt showing the monster cart slider when clicked from a collection page so the team are accessing my store to fix that.
I am extremely pleased with the level of service I have received. There were two specific issues – one related to font color and the other regarding how the cart functioned within my theme. The customer service team has been exceptional, promptly addressing and correcting these issues. Normally, I do not leave reviews; however, their outstanding support has compelled me to share my positive experience with others. It is important to acknowledge when a company exceeds expectations, and I hope they continue to maintain this high standard of service.
Would totally recommend this app to anyone looking to improve their cart and upsell products. The app is so user friendly and the support team are amazing to deal with and are prompt in getting back to you. 100% recommended
It's a decent application but some sections of the Cart Drawer have very limited options to customise. There is no option to modify the width of the Cart Drawer. Support seems to be non-existent and therefore we may need to uninstall it. $36.99 for only 500 orders? Ouch.
ohhh nooo sorry to hear this! We try our hardest to answer within 5-10 minutes. Not one of our usual support happy reviews. 😅 Thanks for the feedback. As for cart width... our team can easily customize this for you.
As for pricing our value should easil exceed the cost within those 500 orders. We get a lot of customers ask why we are so cheap for what we do. Always appreciate the feedback though. If you would like to try Monster again.. please reach out to the support team and we would happily extend your trial to give it a go. :) Ty.
absolutely loving this customer service team
always so helpful and get the job done right away
HIGHLY RECOMMEND!
Great customer service, love this app!
What a great service! Raneen helped me with alot of things that took close to an hour, even noticing some errors by herself! Cant recommend them enough!
App has a Quick response time